Universal Access in the Information Society

, Volume 15, Issue 4, pp 681–697 | Cite as

Proactive and reactive e-government services recommendation

  • Raouia Ayachi
  • Imen BoukhrisEmail author
  • Sehl Mellouli
  • Nahla Ben Amor
  • Zied Elouedi
Long paper


Governmental portals designed to provide electronic services are generally overloaded with information that may hinder the effectiveness of e-government services. This paper proposes a new framework to supply citizens with adapted content and personalized services that satisfy their requirements and fit with their profiles in order to guarantee universal access to governmental services. The proposed reactive and proactive solutions combine several recommendation techniques that use different data sources i.e., citizen profile, social media databases, citizen’s feedback databases and service databases. It is shown that recommender systems provide citizens with accessible personalized e-government services.


E-government services Accessibility Recommendation Personalization Social media 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2015

Authors and Affiliations

  • Raouia Ayachi
    • 1
  • Imen Boukhris
    • 1
    Email author
  • Sehl Mellouli
    • 2
  • Nahla Ben Amor
    • 1
  • Zied Elouedi
    • 1
  1. 1.LARODEC, Institut Supérieur de GestionUniversité de TunisTunisTunisia
  2. 2.Faculty of Business Administration, Information Systems DepartmentUniversité LavalQuebecCanada

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