Knowledge and Information Systems

, Volume 36, Issue 3, pp 789–826 | Cite as

Using Case-Based Reasoning and Principled Negotiation to provide decision support for dispute resolution

  • Davide Carneiro
  • Paulo NovaisEmail author
  • Francisco Andrade
  • John Zeleznikow
  • José Neves
Regular Paper


The growing use of Information Technology in the commercial arena leads to an urgent need to find alternatives to traditional dispute resolution. New tools from fields such as artificial intelligence (AI) should be considered in the process of developing novel online dispute resolution (ODR) platforms, in order to make the ligation process simpler, faster and conform with the new virtual environments. In this work, we describe UMCourt, a project built around two sub-fields of AI research: Multi-agent Systems and Case-Based Reasoning, aimed at fostering the development of tools for ODR. This is then used to accomplish several objectives, from suggesting solutions to new disputes based on the observation of past similar disputes, to the improvement of the negotiation and mediation processes that may follow. The main objective of this work is to develop autonomous tools that can increase the effectiveness of the dispute resolution processes, namely by increasing the amount of meaningful information that is available for the parties.


Online dispute resolution Expert system Case-Based Reasoning Information retrieval 



This work is funded by National Funds through the FCT—Fundação para a Ciência e a Tecnologia (Portuguese Foundation for Science and Technology) within project PEst-OE/EEI/UI0752/2011. The work of Davide Carneiro is also supported by a doctoral grant by FCT (SFRH/BD/64890/2009).


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Copyright information

© Springer-Verlag London 2012

Authors and Affiliations

  • Davide Carneiro
    • 1
  • Paulo Novais
    • 1
    Email author
  • Francisco Andrade
    • 2
  • John Zeleznikow
    • 3
  • José Neves
    • 1
  1. 1.CCTC/Department of InformaticsUniversity of Minho BragaPortugal
  2. 2.Law SchoolUniversity of MinhoBragaPortugal
  3. 3.School of Management and Information SystemsVictoria UniversityMelbourneAustralia

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