Abstract
This research targets persistency by introducing new features in ‘Chatsistance’, a persistent chat tool that employs speech act theory and an explicit referencing technique to structure the chat log, and by providing further options for retrieving information. Earlier theory is related to the linguistics and characteristics of user statements. The later technique shows the relation of artefacts in an interconnected context named ‘explicit referencing’. Although speech acts were previously used in the field of chat, it is the first time that this theory has been used for the purpose of enhancing persistency combined with an explicit referencing technique, which together provide a well-established structure that provides greater flexibility for the analysis of content. In this paper, we show how this structuring approach could be useful, by evaluating the results of previous experiments that have used Chatsistance.
This is a preview of subscription content, log in via an institution to check access.
Similar content being viewed by others
References
Allen J, Core M (1997) DAMSL: dialogue act markup in several layers. Draft contribution for the discourse resource initiative
Austin John L (1962) How to do things with words. Clarendon Press, Oxford
Bach K (1998) Speech acts. In: Craig E (ed) Routledge Encyclopedia of Philosophy. Routledge, London
Clark H, Brennan S (1991) Grounding in communication. Pers Soc Psychol Rev 13:127–149
Erickson TD (1999) Persistent conversation: discourse as document, minitrack introduction. In: Nunamaker JF Jr , Sprague RH Jr (eds) Proceedings of the thirty-second Hawaii international conference on systems science. Also republished as “Persistent conversation: an introduction”. J Comput Med Commun 4(4)
Fono D, Baecker R (2006) Structuring and supporting persistent chat conversations. In: Proceedings of the 2006 20th anniversary conference on computer supported cooperative work. ACM, New York, NY, USA, pp 455–458
Gergle D, Millen D, Kraut R, Fussell S (2004) Persistence matters: making the most of chat in tightly-coupled work. ACM, New York
Gomez J, Boiy E, Moens M-F (2012) Highly discriminative statistical features for email classification. Knowl Inf Syst 31:23–53
Halverson CA (2004) The value of persistence: a study of the creation, ordering and use of conversation archives by a knowledge worker. System sciences. In: Proceedings of the 37th annual Hawaii international conference on 2004
Herring S (1999) Interaction coherence in CMC. J Comput Med Commun 4:13
Hinckley K, Baudisch P, Ramos G, Guimbretiere F (2005) Design and analysis of delimiters for selection-action pen gesture phrases in scriboli. In: Proceedings of the SIGCHI conference on human factors in computing systems. ACM, Portland
Holmer T (2008) Discourse structure analysis of chat communication. Language@Internet, 5, article 10
Holmer T, Kienle A, Wessner M (2006) Explicit referencing in learning chats: needs and acceptance (Lecture notes in computer science) vol 4227, p 170
Morelli R, Bronzino J, Goethe J (1991) A computational speech-act model of human-computer conversations. IEEE 263–264
Muhlpfordt M, Wessner M (2005) Explicit referencing in chat supports collaborative learning. In: Proceedings of the 2005 conference on computer support for collaborative learning: learning 2005: the next 10 years! International society of the learning sciences, Taipei, Taiwan
O’neill J, Martin D (2003) Text chat in action. ACM, New York
Oztemel E, Arslankaya S (2006) Enterprise knowledge management model: a knowledge tower. Knowl Inf Syst 31:1–22
Pan S, Zhang Y, Li X (2011) Dynamic classifier ensemble for positive unlabeled text stream classification. Knowl Inf Syst 1–21. doi:10.1007/s10115-011-0469-2
Popolov D, Callaghan M, Luker P (2000) Conversation space: visualising multi-threaded conversation. ACM, New York
Rahimifar M, Salim S (2011) Features to support persistent chat conversation. Online Commun Soc Comput 6778/2011:261–266
Searle J (1969) Speech acts: an essay in the philosophy of language. Cambridge University Press, Cambridge
Searle JR (1976) A classification of illocutionary acts. Lang Soc 5:1–23
Douglas PT, Mark A, Jay FN, Judee KB, Twitchell DP, Adkins MRJFN, Burgoon JK (2008) Using speech act theory to model conversations for automated classification and retrieval
Douglas PT, Nunamaker JF Jr (2004) Speech act profiling: a probabilistic method for analyzing persistent conversations and their participants
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Rahimifar, M., Salim, S.S. Structuring persistent chat conversations: experimental results of the chatsistance tool. Knowl Inf Syst 33, 685–705 (2012). https://doi.org/10.1007/s10115-012-0536-3
Received:
Revised:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10115-012-0536-3