Quality is often described as a journey. In quality management programs, organizational change often gives the illusion of a journey even when it only represents temporary movement without any well-defined destination. Sometimes the change is only to describe where we have been and how we arrived at the present, rather than advancing us to where we need to be in the future. Laboratory programs in quality management need well-defined destinations, maps to guide us to those destinations, and careful planning to assure a smooth journey.
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Received: 5 October 1998 · Accepted: 20 October 1998
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Westgard, J. Mapping the road to analytical quality with charts of operating specifications. Accred Qual Assur 4, 79–81 (1999). https://doi.org/10.1007/s007690050317