The view of laboratories’ clients on the value of accreditation
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The Swedish National Testing and Research Institute (SP) asked its clients in its 2001–2002 customer satisfaction survey how they valued an accredited test result on a scale of 1-6. As many as 81% of the recipients answered that it was important (a score of 5 or 6 on the scale ) to have an accredited test result. 12% found the question irrelevant, which could be interpreted as that they used some of SP’s non-accredited services, or were just not interested in accredited test reports.
KeywordsAccreditation Customer satisfaction survey
- 1.EUROLAB (2002) EUROLAB Technical Report No 2/2002Google Scholar