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Accreditation and Quality Assurance

, Volume 9, Issue 1–2, pp 90–91 | Cite as

The view of laboratories’ clients on the value of accreditation

  • Magnus HolmgrenEmail author
Practioner’s Report

Abstract

The Swedish National Testing and Research Institute (SP) asked its clients in its 2001–2002 customer satisfaction survey how they valued an accredited test result on a scale of 1-6. As many as 81% of the recipients answered that it was important (a score of 5 or 6 on the scale ) to have an accredited test result. 12% found the question irrelevant, which could be interpreted as that they used some of SP’s non-accredited services, or were just not interested in accredited test reports.

Keywords

Accreditation Customer satisfaction survey 

References

  1. 1.
    EUROLAB (2002) EUROLAB Technical Report No 2/2002Google Scholar

Copyright information

© Springer-Verlag 2004

Authors and Affiliations

  1. 1.SPBoråsSweden

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