Accreditation and Quality Assurance

, Volume 9, Issue 1–2, pp 90–91 | Cite as

The view of laboratories’ clients on the value of accreditation

  • Magnus HolmgrenEmail author
Practioner’s Report


The Swedish National Testing and Research Institute (SP) asked its clients in its 2001–2002 customer satisfaction survey how they valued an accredited test result on a scale of 1-6. As many as 81% of the recipients answered that it was important (a score of 5 or 6 on the scale ) to have an accredited test result. 12% found the question irrelevant, which could be interpreted as that they used some of SP’s non-accredited services, or were just not interested in accredited test reports.


Accreditation Customer satisfaction survey 


  1. 1.
    EUROLAB (2002) EUROLAB Technical Report No 2/2002Google Scholar

Copyright information

© Springer-Verlag 2004

Authors and Affiliations

  1. 1.SPBoråsSweden

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