Den für den aktuellen Standort zuständigen Notrufträger durch Wahl von einfachen Ziffernkombinationen sicher erreichen zu können, ist seit Jahrzehnten eine grundlegende Funktion des öffentlichen Telefonnetzes und wird von der Bevölkerung als selbstverständlich angenommen. Heute ist es möglich, Echtzeitkommunikation, speziell die Sprachkommunikation (VoIP, Internettelefonie), über Internet und paketorientierte Next Generation Networks (NGN) abzuwickeln. Damit ergeben sich neue Möglichkeiten, aber auch neue Herausforderungen für die Erreichbarkeit von Notrufträgern. In diesem Artikel werden, ausgehend von bestehenden Notrufsystemen und gesetzlichen Anforderungen, die derzeit in den internationalen Standardisierungsgremien diskutierten Ansätze erläutert. Damit werden der Bevölkerung in Zukunft auch mit neuen Kommunikationssystemen die gewohnten, oder sogar verbesserte, Notrufdienste zur Verfügung stehen.
Simple and guaranteed access to emergency services in general and to the local responsible public safety answering points locally responsible for the given location of the caller in particular has a long tradition in conventional telephone systems and is regarded by the public as a matter of course. With the upcoming new technologies also real-time communications and especially voice are migrating to new infrastructures such as Internet and NGN. One of the most important challenges in this migration is providing emergency services over these new infrastructures. In this article, starting from the existing emergency systems and their legal basis, the approaches currently discussed in the international standard bodies are explained. These emerging standards will help to provide the same quality or even enhanced emergency services to the public in future.
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Stastny, R., Merka, M. Next Generation Emergency Services: die Zukunft der Notrufe. Elektrotech. Inftech. 123, 323–332 (2006). https://doi.org/10.1007/s00502-006-0357-8
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DOI: https://doi.org/10.1007/s00502-006-0357-8