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The impact of quality management practices on manufacturing performance: an empirical study based on system theory

Soft Computing volume 27, pages 4077–4092 (2023)Cite this article

Abstract

As one important part of core competitiveness of manufacturing enterprises, quality management practices have gradually received more attention. In many existing researches, quality management practices are regarded as a whole or categorized into two or four types of practice elements for discussions. There are less researches on the relationships among specific quality management practice elements and their impacts on manufacturing performance. We collected data by using a structured survey questionnaire, which was finished by top- and middle-level managers from 123 manufacturing enterprises. And then, we analyze quality management practices with the philosophical thinking of system theory and deconstruct the mechanism of the mutual influences and synergies among various quality management practice elements and also their impacts on manufacturing performance, from an overall perspective through empirical research. At last, a model of quality management practice synergies is built, as a theoretical support for manufacturing enterprises implementation of quality management practices.

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Funding

This work was supported by National Social Science Foundation of China [Grant Number 20BGL106].

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Authors and Affiliations

  1. School of Marketing and Logistics Management, Nanjing University of Finance and Economics, Nanjing, 210023, China

    Jie Liu, Dejuan Zhuang & Wei Shen

Authors
  1. Jie Liu
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  2. Dejuan Zhuang
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  3. Wei Shen
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Contributions

Jie Liu is the supervisor of the paper and is responsible for funding acquisition, investigation, data collection, methodology, supervision and writing—review and editing. Dejuan Zhuang is responsible for data curation, data analysis and the writing of the paper. Wei Shen is responsible for writing—review and editing, visualization.

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Correspondence to Dejuan Zhuang.

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The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.

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The manuscript was not submitted to multiple journals for simultaneous consideration, and the submitted works are original and have not been published elsewhere in any form or language (part or all).

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Communicated by Deepak kumar Jain.

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Liu, J., Zhuang, D. & Shen, W. The impact of quality management practices on manufacturing performance: an empirical study based on system theory. Soft Comput 27, 4077–4092 (2023). https://doi.org/10.1007/s00500-021-06606-3

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Keywords

  • Quality management practices
  • Manufacturing performance
  • System theory