Soft Computing

, Volume 22, Issue 4, pp 1247–1262 | Cite as

Research on the measurement and evaluation of trusted cloud service

  • Zifei Ma
  • Rong Jiang
  • Ming Yang
  • Tong Li
  • Qiujin Zhang
Methodologies and Application


The survey shows that most of the potential cloud users worry about the trustworthiness problem of cloud computing service, and this problem has become one of the most important reasons to hinder development of cloud computing. Therefore, it is very necessary to measure and evaluate the trustworthy degree of cloud service provider (CSP). In consideration of lacking the trustworthiness evaluation and measurement studies for CSP, besides this, a few research results have not considered uncertainty and relevance among trustworthiness factors in the measuring process. So, this paper summarizes factors affecting cloud service trustworthiness in terms of six aspects: controllability, visualization, security, reliability, provider viability and user satisfaction, constructs the trustworthy cloud service attribute model, based on this model, proposes to use the Information Entropy and Markov Chain as the trustworthiness evaluation method to establish a model and proves the scientificity and rationality of this method, as well as verifies the feasibility through case analysis.


Trusted cloud service Attribute model Measurement model Information Entropy Markov Chain 



This work was supported by National Natural Science Foundation of China (Grant Nos. 61263022, 61303234, 61379032 and 71362016), National Social Science Foundation of China (Grant No. 12XTQ012), Science and Technology Innovation Talents Program of Yunnan Province(Grant No. 2015HB038), and the 7th Yunnan University graduate research and innovation project (Grant No. ynuy201426), Science Foundation of Education Department of Yunnan Province (Grant No. 2015J005). The authors would like to thank the anonymous reviewers and the editors for their suggestions.

Compliance with ethical standards

Conflict of interest

The authors declare no conflict of interest.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2016

Authors and Affiliations

  • Zifei Ma
    • 2
  • Rong Jiang
    • 1
  • Ming Yang
    • 1
  • Tong Li
    • 2
  • Qiujin Zhang
    • 2
  1. 1.School of InformationYunnan University of Finance and EconomicsKunmingChina
  2. 2.School of SoftwareYunnan UniversityKunmingChina

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