Skip to main content

Advertisement

Log in

Structured multi-disciplinary psychosocial care for cancer patients and the perceived quality of care from the patient perspective: a cluster-randomized trial

  • Original Article – Clinical Oncology
  • Published:
Journal of Cancer Research and Clinical Oncology Aims and scope Submit manuscript

Abstract

Purpose

We examined whether multi-disciplinary stepped psychosocial care for cancer patients improves quality of care from the patient perspective.

Methods

In a university hospital, wards were randomly allocated to either stepped or standard care. Stepped care comprised screening for distress, consultation between doctor and patient, and the provision of psychosocial services. Quality of care was measured with the Quality of Care from the Patient Perspective questionnaire. The analysis employed mixed-effects multivariate regression, adjusting for age and gender.

Results

Thirteen wards were randomized, and 1012 patients participated (n = 570 in stepped care and n = 442 in standard care). Patients who were highly distressed at baseline had 2.3 times the odds of saying they had had the possibility to converse in private with doctors and/or psychologists/social workers when they were in stepped care compared to standard care, 1.3 times the odds of reporting having experienced shared decision-making, 1.1 times the odds of experiencing their doctors as empathic and personal, and 0.6 times the odds of experiencing the care at the ward to be patient oriented. There was no evidence for an effect of stepped care on perceived quality of care in patients with moderate or low distress.

Conclusions

Stepped care can improve some aspects of perceived quality of care in highly distressed patients.

Trial registration

http://www.clinicaltrials.gov. NCT01859429.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Fig. 1
Fig. 2

Similar content being viewed by others

Data availability statement

The data that support the findings of this study are available from the corresponding author upon reasonable request.

References

  • Aiken LH, Clarke SP, Sloane DM, Sochalski J, Silber JH (2002) Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. J Am Med Assoc 288:1987–1993

    Article  Google Scholar 

  • Aiken LH, Sermeus W, Van den Heede K, Sloane DM, Busse R, McKee M, Bruyneel L, Rafferty AM, Griffiths P, Moreno-Casbas MT, Tishelman C, Scott A, Brzostek T, Kinnunen J, Schwendimann R, Heinen M, Zikos D, Sjetne IS, Smith HL, Kutney-Lee A (2012) Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States. Br Med J 344:e1717

    Article  Google Scholar 

  • Angerud KH, Boman K, Brannstrom M (2018) Areas for quality improvements in heart failure care: quality of care from the family members’ perspective. Scand J Caring Sci 32:346–353

    Article  PubMed  Google Scholar 

  • Arving C, Sjoden PO, Lindstrom AT, Wasteson E, Glimelius B, Brandberg Y (2006) Satisfaction, utilisation and perceived benefit of individual psychosocial support for breast cancer patients—a randomised study of nurse versus psychologist interventions. Patient Educ Couns 62:235–243

    Article  PubMed  Google Scholar 

  • Brintzenhofe-Szoc KM, Levin TT, Li Y, Kissane DW, Zabora JR (2009) Mixed anxiety/depression symptoms in a large cancer cohort: prevalence by cancer type. Psychosomatics 50:383–391

    Article  PubMed  Google Scholar 

  • Büttner M, König HH, Löbner M, Briest S, Konnopka A, Dietz A, Riedel-Heller SG, Singer S (2019) Out-of-pocket-payments and the financial burden of 502 cancer patients of working age in Germany: results from a longitudinal study. Support Care Cancer 27:2221–2228

    Article  PubMed  Google Scholar 

  • Faller H, Schuler M, Richard M, Heckl U, Weis J, Küffner R (2013) Effects of psycho-oncologic interventions on emotional distress and quality of life in adult patients with cancer: systematic review and meta-analysis. J Clin Oncol 31:782–793

    Article  PubMed  Google Scholar 

  • Grondahl VA, Kirchhoff JW, Andersen KL, Sorby LA, Andreassen HM, Skaug EA, Roos AK, Tvete LS, Helgesen AK (2018) Health care quality from the patients’ perspective: a comparative study between an old and a new, high-tech hospital. J Multidiscip Healthc 11:591–600

    Article  PubMed  PubMed Central  Google Scholar 

  • Halkett G, O’Connor M, Jefford M, Aranda S, Merchant S, Spry N, Kane R, Shaw T, Youens D, Moorin R, Schofield P (2018) RT prepare: a radiation therapist-delivered intervention reduces psychological distress in women with breast cancer referred for radiotherapy. Br J Cancer 118:1549–1558

    Article  PubMed  PubMed Central  Google Scholar 

  • Hisamura K, Matsushima E, Tsukayama S, Murakami S, Motoo Y (2018) An exploratory study of social problems experienced by ambulatory cancer patients in Japan: frequency and association with perceived need for help. Psychooncology 27:1704–1710

    Article  PubMed  Google Scholar 

  • Kissane D (2009) Beyond the psychotherapy and survival debate: the challenge of social disparity, depression and treatment adherence in psychosocial cancer care. Psychooncology 18:1–5

    Article  PubMed  Google Scholar 

  • Larsson BW, Larsson G (2002) Development of a short form of the Quality from the Patient’s Perspective (QPP) questionnaire. Clin Nurs 11:681–687

    Article  Google Scholar 

  • Larsson G, Larsson BW, Munck IME (1998) Refinement of the questionnaire ‘quality of care from the patient’s perspective’ using structural equation modelling. Scand J Caring Sci 12:111–118

    CAS  PubMed  Google Scholar 

  • Larsson BW, Larsson G, Chantereau MW, Von Holstein KS (2005) International comparisons of patients’ views on quality of care. Int J Health Care Qual Assur 18:62–73

    Article  Google Scholar 

  • Mitchell AJ, Chan M, Bhatti H, Halton M, Grassi L, Johansen C, Meader N (2011) Prevalence of depression, anxiety, and adjustment disorder in oncological, haematological, and palliative-care settings: a meta-analysis of 94 interview-based studies. Lancet Oncol 12:160–174

    Article  PubMed  Google Scholar 

  • Mosleh SM, Alja’afreh M, Alnajar MK, Subih M (2018) The prevalence and predictors of emotional distress and social difficulties among surviving cancer patients in Jordan. Eur J Oncol Nurs 33:35–40

    Article  PubMed  Google Scholar 

  • Roick J, Danker H, Kersting A, Briest A, Dietrich A, Dietz A, Einenkel J, Papsdorf K, Lordick F, Meixensberger J, Mössner J, Niederwieser D, Prietzel T, Schiefke F, Stolzenburg J-U, Wirtz H, Singer S (2018) Factors associated with non-participation and dropout among cancer patients in a cluster-randomised controlled trial. Eur J Cancer Care 27:12645. https://doi.org/10.1111/ecc.12645

    Article  Google Scholar 

  • Samsson KS, Bernhardsson S, Larsson MEH (2016) Perceived quality of physiotherapist-led orthopaedic triage compared with standard practice in primary care: a randomised controlled trial. BMC Musculoskelet Disord 17:257. https://doi.org/10.1186/s12891-016-1112-x

    Article  PubMed  PubMed Central  Google Scholar 

  • Schiel RO, Brechtel A, Hartmann M, Taubert A, Walther J, Wiskemann J, Rotzer I, Becker N, Jager D, Herzog W, Friederich HC (2014) Multidisciplinary health care needs of psychologically distressed cancer patients in a Comprehensive Cancer Center. Dtsch Med Wochenschr 139:587–591

    Article  CAS  PubMed  Google Scholar 

  • Shen HC, Chiu HT, Lee PH, Hu YC, Chang WY (2011) Hospital environment, nurse-physician relationships and quality of care: questionnaire survey. J Adv Nurs 67:349–358

    Article  PubMed  Google Scholar 

  • Singer S, Götze H, Möbius C, Witzigmann H, Kortmann R-D, Lehmann A, Höckel M, Schwarz R, Hauss J (2009a) Quality of care and emotional support from the inpatient cancer patient’s perspective. Langenbecks Arch Surg 394:723–731

    Article  CAS  PubMed  Google Scholar 

  • Singer S, Kuhnt S, Götze H, Hauss J, Hinz A, Liebmann A, Krauß O, Lehmann A, Schwarz R (2009b) Hospital anxiety and depression scale cut-off scores for cancer patients in acute care. Br J Cancer 100:908–912

    Article  CAS  PubMed  PubMed Central  Google Scholar 

  • Singer S, Das-Munshi J, Brähler E (2010) Prevalence of mental health conditions in cancer patients in acute care—a meta-analysis. Ann Oncol 21:925–930

    Article  CAS  Google Scholar 

  • Singer S, Hohlfeld S, Müller-Briel D, Dietz A, Brähler E, Schröter K, Lehmann-Laue A (2011) Psychosoziale Versorgung von Krebspatienten Versorgungsdichte und -bedarf. Psychotherapeut 56:386–393

    Article  Google Scholar 

  • Singer S, Danker H, Briest A, Dietrich A, Dietz A, Papsdorf K, Lordick F, Meixensberger J, Mössner J, Niederwieser D, Prietzel T, Schiefke F, Stolzenburg J-U, Wirtz H, Kersting A (2014) Effect of a structured psycho-oncological screening and treatment model on mental health in cancer patients (STEPPED CARE): study protocol for a cluster-randomized controlled trial. Trials 15:482

    Article  PubMed  PubMed Central  Google Scholar 

  • Sjetne IS, Veenstra M, Ellefsen B, Stavem K (2009) Service quality in hospital wards with different nursing organization: nurses’ ratings. J Adv Nurs 65:325–336

    Article  PubMed  Google Scholar 

  • Tzelepis F, Clinton-McHarg T, Paul CL, Sanson-Fisher RW, Joshua D, Carey ML (2018) Quality of patient-centered care provided to patients attending hematological cancer treatment centers. Int J Environ Res Public Health 15:E549. https://doi.org/10.3390/ijerph15030549

    Article  PubMed  Google Scholar 

  • Weis J, Giesler JM (2017) Health care research in psycho-oncology. Onkologe 23:893–899

    Article  Google Scholar 

  • Wheeler SB, Spencer JC, Pinheiro LC, Carey LA, Olshan AF, Reeder-Hayes KE (2018) Financial impact of breast cancer in black versus white women. J Clin Oncol 36:1695–1701

    Article  PubMed  PubMed Central  Google Scholar 

  • Wilde B, Larsson G, Larsson M, Starrin B (1994) Quality of care. Development of a patient-centred questionnaire based on a grounded theory model. Scand J Caring Sci 8:39–48

    Article  CAS  PubMed  Google Scholar 

  • Zigmond AS, Snaith RP (1983) The hospital anxiety and depression scale. Acta Psychiatr Scand 67:361–370

    Article  CAS  Google Scholar 

Download references

Funding

This study was funded by the German Federal Ministry of Health (#NKP-332-026).

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Susanne Singer.

Ethics declarations

Conflict of interest

We declare that we have no conflicts of interest.

Additional information

Publisher's Note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Singer, S., Danker, H., Meixensberger, J. et al. Structured multi-disciplinary psychosocial care for cancer patients and the perceived quality of care from the patient perspective: a cluster-randomized trial. J Cancer Res Clin Oncol 145, 2845–2854 (2019). https://doi.org/10.1007/s00432-019-03018-7

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s00432-019-03018-7

Keywords

Navigation