Satisfaction and use of personal emergency response systems

Zur Zufriedenheit und Nutzung von Hausnotrufsystemen

Abstract

Background

Despite a wide distribution, little is known about the relationship between subscriber satisfaction and the extent of use or non-use of personal emergency response systems (PERS).

Objectives

To examine the degree of satisfaction with PERS, the wearing time and its use in case of a fall.

Study design and setting

Telephone and face-to-face interviews were conducted with 52 elderly community-dwelling PERS users.

Results

PERS subscribers were very satisfied with their device; however, 24% of the participants reported that they never wear the alarm button, and only 14% wear it 24 hours each day. After falls PERS was not activated by 83% (n=11) of the subscribers who fell alone and lay on the floor longer than 5 minutes. None of the five different satisfaction measures and only the subscriber’s estimation of relevance of the PERS showed to be a significant predictor of PERS use in daily life.

Conclusions

High rates of non-use of PERS in everyday life and after falls can be found. Subscribers’ estimation of relevance but not satisfaction predicts the usage of PERS in everyday life. Further research is needed to better understand the reasons not using a PERS.

Zusammenfassung

Hintergrund

Trotz einer hohen Verbreitung der Hausnotrufsysteme ist der Zusammenhang zwischen der Zufriedenheit von Hausnotrufkunden und der Nutzung bzw. Nichtnutzung des Systems weitgehend unerforscht.

Ziel

Evaluation der Zufriedenheit von Hausnotrufkunden und der Nutzung des Hausnotrufsystems im Alltag sowie nach einem Sturz.

Studiendesign und Setting

Mit 52 Hausnotrufkunden wurde ein telefonisches oder persönliches Interview geführt.

Ergebnisse

Hausnotrufkunden waren mit ihrem System sehr zufrieden. Allerdings berichteten 24% der Studienteilnehmer, den Notrufsender nie zu nutzen, und nur 14% trugen ihn immer bei sich. Von den Hausnotrufnutzern, die allein gestürzt waren und länger als 5 Minuten am Boden lagen, aktivierten 83% (n=11) ihren Hausnotruf nicht. Nur die Einschätzung der Wichtigkeit, aber keines der fünf verschiedenen Zufriedenheitsmaße erwies sich als signifikanter Prädiktor für die Nutzung des Hausnotrufs im Alltag.

Schlussfolgerungen

Es zeigte sich, dass das Hausnotrufgerät im Alltag und nach einem Sturz häufig nicht genutzt wird. Nur die Einschätzung der Bedeutsamkeit des Hausnotrufs und nicht die Zufriedenheit mit dem Gerät sagt dessen Nutzung im Alltag voraus. Weitere Untersuchungen sind nötig, um die Gründe der Nichtnutzung besser zu verstehen.

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The corresponding author states that there are no conflicts of interest.

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Correspondence to K. Pfeiffer Dipl.-Psych..

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Heinbüchner, B., Hautzinger, M., Becker, C. et al. Satisfaction and use of personal emergency response systems. Z Gerontol Geriat 43, 219–223 (2010). https://doi.org/10.1007/s00391-010-0127-4

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Keywords

  • Accidental falls
  • Consumer satisfaction
  • Emergency
  • Home alarm system
  • Personal emergency response system

Schlüsselwörter

  • Stürze
  • Kundenzufriedenheit
  • Notfall
  • Hausnotruf
  • Persönliches Notrufsystem