Assessment of the safety climate in outpatient diagnostic services: Development and psychometric evaluation of a questionnaire

Abstract

Introduction

Safe practice and safety culture are important issues in outpatient diagnostic imaging services. As questionnaires assessing safety culture through the measurement of safety climate in this setting are not yet available, the present study aimed to develop and validate such an instrument.

Materials and methods

After adaptation of an existing questionnaire and qualitative pretesting, the instrument was tested by collaborators from three outpatient imaging services in Switzerland. Results were first assessed using descriptive statistics. Scores of individual services were compared using a Wilcoxon test assessing differences between rank distributions. The final instrument was tested for validity using inter-rater agreement measures, such as reliability within groups (rWG), and an intraclass correlation coefficient measure (ICC(1)). These measures allowed the assessment of validity of aggregation into a total score (rWG(j)) and validated the instrument for its capacity to distinguish various safety climates of different groups by comparing inter-rater agreement in the overall sample to inter-rater agreement of individual services (rWG) and by measuring group effects (ICC(1)). Furthermore, the final instrument was tested for internal consistency and reliability using Cronbach’s Alpha.

Results

Safety climate scores vary significantly between services. Inter-rater agreement measures show that item aggregation is justified and that the instrument distinguishes various patterns of safety climate. The final instrument proves to be valid, consistent and reliable.

Conclusions

The final instrument presents a valid, consistent and reliable option to measure safety climate in outpatient diagnostic imaging services. Results can be used as a basis for quality improvement.

Key Points

• An adapted questionnaire that assesses safety climate in outpatient diagnostic imaging services was developed and tested in Switzerland.

• Psychometric evaluation showed the questionnaire to be a valid, consistent and reliable instrument.

• Results are of interest for imaging services as well as for stakeholders interested more globally in monitoring and quality improvement.

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Fig. 1

Abbreviations

aQUA:

Institut Institut für angewandte Qualitätsförderung

CSS:

Culture of Safety Survey

EQUAM:

Externe Qualitätssicherungin der ambulanten Medizin

HSOPS:

Hospital Survey on Patient Safety

ICC(1):

Intraclass correlation coefficient

IRA:

Inter-rater agreement

rwg :

Reliability within groups

rwg(j) :

Reliability within groups for multiple judgments

SAQ:

Safety Attitude Questionnaire

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Funding

The authors state that this work has not received any funding.

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Authors

Corresponding author

Correspondence to Marianne Jossen.

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Guarantor

The scientific guarantor of this publication is Marianne Jossen

Conflict of interest

The authors of this manuscript declare relationships with the following companies:

Marianne Jossen works for the EQUAM foundation, which uses the developed questionnaires as products.

Statistics and biometry

One of the authors, Fabio Valeri, has significant statistical expertise.

Informed consent

Written informed consent was not required for this study because data collection was anonymous, and participation was voluntary and did not include medical data.

Ethical approval

Institutional Review Board approval was not required because data collection was anonymous, and participation was voluntary and did not include medical data.

Methodology

• Cross-sectional study

• Multicentre study

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Jossen, M., Valeri, F., Heilmaier, C. et al. Assessment of the safety climate in outpatient diagnostic services: Development and psychometric evaluation of a questionnaire. Eur Radiol 29, 1538–1545 (2019). https://doi.org/10.1007/s00330-018-5646-1

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Keywords

  • Outpatient service
  • Safety
  • Psychometrics
  • Organisational culture
  • Surveys and questionnaires