Product-service system (PSS) complexity metrics within mass customization and Industry 4.0 environment


The design and evaluation of product-service systems (PSS) constitutes a challenging problem due to its multidimensionality. This challenge becomes bigger when the PSS customization is required within the new manufacturing paradigm of Industry 4.0. Nevertheless, limited literature work is observed regarding the customization of PSS and the PSS investigation within the Industry 4.0. Towards bridging these gaps, the present research work proposes a methodology for the quantification of PSS customization complexity, considering Industry 4.0 aspects. The proposed metrics are applied in a real industrial case study from a large laser machining industry, aiming to evaluate the different PSS alternatives in terms of complexity. It is demonstrated that the proposed approach can support the strategic level decision-making of a company, by quantifying the complexity and producing additional meaningful information towards the selection of the product and services that could be designed and offered to the customers.

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This work has been partially supported by the H2020 EC funded project “An Integrated Collaborative Platform for Managing the Product-Service Engineering Lifecycle – ICP4Life” (GA No. 636862).

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Correspondence to Dimitris Mourtzis.

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Mourtzis, D., Fotia, S., Boli, N. et al. Product-service system (PSS) complexity metrics within mass customization and Industry 4.0 environment. Int J Adv Manuf Technol 97, 91–103 (2018).

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  • Complexity
  • Customization
  • Product-service systems (PSS)
  • Industry 4.0