A fuzzy hybrid group decision support system approach for the supplier evaluation process


The quality and delivery performance of a typical company depends largely on the capability of its suppliers. It is therefore important for a company to evaluate the performance of its existing suppliers. However, the problem of supplier evaluation is rather complex when a group of decision makers responsible for these suppliers are geographically dispersed. Evaluating decisions requiring the elicitation of vague and imprecise linguistic information expressed in fuzzy terms. For this purpose, a hybrid fuzzy group decision-making approach for supplier evaluation is proposed, integrating the fuzzy analytic hierarchy process (F-AHP) and the fuzzy preference-ranking-organization-method-for-enrichment-of-evaluation (PROMETHEE) group decision support system (F-PROMETHEE GDSS) method. F-AHP is used to determine the weight of multiple criteria while F-PROMETHEE GDSS is applied for the final ranking of suppliers from a group decision viewpoint. The approach advances the supplier evaluation context in two aspects. First, it treats each decision maker uniquely in terms of the preference function and threshold levels. Second, it provides rapid communication between teams through video conferencing. The hybrid approach is used to evaluate the suppliers of a dairy company.

This is a preview of subscription content, access via your institution.


  1. 1.

    Albadvi A, Chaharsooghi S, Esfahanipour A (2007) Decision making in stock trading: an application of PROMETHEE. EurJ Oper Res 177:673–683

    Article  MATH  Google Scholar 

  2. 2.

    Albayrak E, Erensal YC (2004) Using analytic hierarchy process (AHP) to improve human performance: an application of multiple criteria decision making problem. J Intell Manuf 15:491–503

    Article  Google Scholar 

  3. 3.

    Babic Z, Plazibat N (1998) Ranking of enterprises based on multicriteria analysis. Int J Prod Econ 56–57:29–35

    Article  Google Scholar 

  4. 4.

    Badri MA (2001) A combined AHP-GP model for quality control systems. Int J Prod Econ 72:27–40

    Article  Google Scholar 

  5. 5.

    Barbarosoglu G, Yazgact T (1997) An application of the analytic hierarchy process to the supplier selection problem. Prod Invent Manag J 38:14–21

    Google Scholar 

  6. 6.

    Behzadian M, Kazemzadeh RB, Albadvi A, Aghdasi M (2010) PROMETHEE: a comprehensive literature review on methodologies and applications. Eur J Oper Res 200:198–215

    Article  MATH  Google Scholar 

  7. 7.

    Behzadian M, Hosseini-Motlagh SM, Ignatius J, Goh M, Sepehri MM (2013) PROMETHEE group decision support system and the house of quality. Group Decis Negot 22(2):189–205

    Article  Google Scholar 

  8. 8.

    Bilsel RU, Buyukozkan G, Ruan D (2006) A fuzzy preference-ranking model for a quality evaluation of hospital web sites. Int J Intell Syst 21(3):1181–1197

    Article  MATH  Google Scholar 

  9. 9.

    Boran FE, Genc S, Kurt M, Akay D (2009) A multi-criteria intuitionistic fuzzy group decision making for supplier selection with TOPSIS. Expert Syst Appl 36(8):11363–11368

    Article  Google Scholar 

  10. 10.

    Brans, J.P., & Mareschal, B. (2005). In: Figueira, J., Greco, S., Ehrgott, M. (Eds.), Multiple criteria decision analysis: state of the art surveys. Springer Science + Business Media, Inc., pp. 163–196

  11. 11.

    Brans JP, Vincke P (1985) A preference ranking organization method (The PROMETHEE Method for Multiple Criteria Decision-Making). Mana Sci 31(6):647–656

    Article  MATH  MathSciNet  Google Scholar 

  12. 12.

    Chan FTS (2003) Interactive selection model for supplier selection process: an analytical hierarchy process approach. Int J Prod Res 14(15):3549–3579

    Article  Google Scholar 

  13. 13.

    Chan FTS, Kumar N, Tiwari MK, Lau HCW, Choy KL (2008) Global supplier selection: a fuzzy-AHP approach. Int J Prod Res 46(14):3825–3857

    Article  MATH  Google Scholar 

  14. 14.

    Chang DY (1996) Application of the extent analysis method on fuzzy AHP. Eur J Oper Res 95(3):649–655

    Article  MATH  Google Scholar 

  15. 15.

    Choi TY, Hartley JL (1996) An exploration of supplier selection practices across the supply chain. J Oper Manag 14:333–343

    Article  Google Scholar 

  16. 16.

    Choy KL, Lee WB (2002) A generic tool for the selection and management of supplier relationships in an outsourced manufacturing environment: the application of case based reasoning. Logist Inf Manag 15(4):235–253

    Article  Google Scholar 

  17. 17.

    Chou SY, Chang YH (2008) A decision support system for supplier selection based on a strategy-aligned fuzzy SMART approach. Expert Syst Appl 34:2241–2253

    Article  Google Scholar 

  18. 18.

    Dagdeviren M (2008) Decision making in equipment selection: an integrated approach with AHP and PROMETHEE. J Intell Manuf 19(4):397–406

    Article  Google Scholar 

  19. 19.

    Dagdeviren M, Yuksel I (2008) Developing a fuzzy analytic hierarchy process (AHP) model for behavior-based safety management. Inf Sci 178(6):1717–1733

    Article  Google Scholar 

  20. 20.

    Dalalah D, Hayajneh M, Batieha F (2011) A fuzzy multi-criteria decision making model for supplier selection. Expert Syst Appl 38:8384–8391

    Article  Google Scholar 

  21. 21.

    De Boer L, Van der Wegen L, Telgen J (1998) Outranking methods in support of supplier selection. Eur J Purch Supply Manag 4(2/3):109–118

    Article  Google Scholar 

  22. 22.

    De Boer L, Labro E, Morlacchi P (2001) A review of methods supporting supplier selection. Eur J Purch Supply Manag 7:75–89

    Article  Google Scholar 

  23. 23.

    Dahel NE (2003) Vendor selection and other quantity allocation in volume discount environment. Supply chain manag: Int J 8(4):335–342

    Article  Google Scholar 

  24. 24.

    Dickson G (1966) An analysis of vendor selection systems and decisions. J Purch 2(1):5–17

    Google Scholar 

  25. 25.

    Dulmin R, Mininno V (2003) Supplier selection using a multi-criteria decision aid method. J Purch Supply Manag 9:177–187

    Article  Google Scholar 

  26. 26.

    Faez F, Ghodsypour SH, O’brien C (2009) Vendor selection and order allocation using an integrated fuzzy case-based reasoning and mathematical programming model. Int J Prod Econ 121(2):395–408

    Article  Google Scholar 

  27. 27.

    Gencer C, Gürpinar D (2007) Analytic network process in supplier selection: a case study in an electronic firm. Appl Math Model 31(11):2475–2486

    Article  MATH  Google Scholar 

  28. 28.

    Ghodsypour SH, O’Brien C (1998) A decision support system for supplier selection using an integrated analytic hierarchy process and linear programming. Int. J. Prod. Econ 199–212

  29. 29.

    Geldermann J, Spengler T, Rentz O (2000) Fuzzy outranking for environmental assessment. Case study: iron and steel making industry. Fuzzy Sets Syst 115:45–65

    Article  MATH  Google Scholar 

  30. 30.

    Ha SH, Krishnan R (2008) A hybrid approach to supplier selection problem for the maintenance of a competitive supply chain. Expert Syst Appl 34(2):1303–1311

    Article  Google Scholar 

  31. 31.

    Handfield RB, Nichols EL (2004) Key issues in global supply base management. Ind Mark Manag 33(1):29–35

    Article  Google Scholar 

  32. 32.

    Huang SH, Keskar H (2007) Comprehensive and configurable metrics for supplier selection. Int J Prod Econ 105:510–523

    Article  Google Scholar 

  33. 33.

    Ignatius J, Motlagh SMH, Sepehri MM, Behzadian M, Mustafa A (2010) Hybrid models in decision making under uncertainty: the case of training provider evaluation. J Intell Fuzzy Syst 21:147-162

  34. 34.

    Ignatius J, Mustafa A, Jantan M, Lim CP, Ramayah T (2011) A multiobjective sensitivity approach to training providers' evaluation and quota allocation planning. Int J Inf Technol Decis Mak 10(1): 147-174

  35. 35.

    Kahraman C, Cebeci U, Ulukan Z (2003) Multi-criteria supplier selection using fuzzy AHP. Logist Inf Manag 16(6):382–394

    Article  Google Scholar 

  36. 36.

    Kokangul A, Susuz Z (2009) Integrated analytical hierarch process and mathematical programming to supplier selection problem with quality discount. Appl Math Model 33:1417–1429

    Article  MATH  MathSciNet  Google Scholar 

  37. 37.

    Kraljic P (1983) Purchasing must become supply management. Harv Bus Rev 61(5):109–117

    Google Scholar 

  38. 38.

    Le Téno JF, Mareschal B (1998) An interval version of PROMETHEE for the comparison of building products’ design with ill-defined data on environmental quality. Eur J Oper Res 109:522–529

    Article  MATH  Google Scholar 

  39. 39.

    Lee EK, Ha S, Kim SK (2001) Supplier selection and management System. Considering relationships in supply chain management. IEEE Trans Eng Manag 47(3):307–318

    Google Scholar 

  40. 40.

    Liao CN, Kao HP (2011) An integrated fuzzy TOPSIS and MCGP approach to supplier selection in supply chain management. Expert Syst Appl 38:10803–10811

    Article  Google Scholar 

  41. 41.

    Liu FHF, Hai HL (2005) The voting analytic hierarchy process method for selecting supplier. Int J Prod Econ 97(3):308–317

    Article  Google Scholar 

  42. 42.

    Macharis C, Springael J, De Brucker K, Verbeke A (2004) PROMETHEE and AHP: The design of operational synergies in multi-criteria analysis. Strengthening PROMETHEE with ideas of AHP. Eur J Oper Res 153(2):307–317

    Article  MATH  Google Scholar 

  43. 43.

    Muralidharan C, Anantharaman N, Deshmukh SG (2002) A multi-criteria group decision-making model for supplier rating. J Supply Chain Manag 38(4):22–33

    Article  Google Scholar 

  44. 44.

    Narasimhan R (1983) An analytical approach to supplier selection. Int J Purch Mater Manag 19(l):27–32

    Google Scholar 

  45. 45.

    Nydich RL, Hill RP (1992) Using the analytic hierarchy process to structure the supplier selection procedure. Int J Purch and Mater Manag 28(2):31–36

    Google Scholar 

  46. 46.

    Onut S, Kara SS, Isik E (2009) Long term supplier selection using a combined fuzzy MCDM approach: a case study for a telecommunication company. Expert Syst Appl 36(2):3887–3895

    Article  Google Scholar 

  47. 47.

    Saaty TL (1980) The analytic hierarchy process. McGraw-Hill, New York

    MATH  Google Scholar 

  48. 48.

    Sarkis J, Talluri S (2002) A model for strategic supplier selection. J Supply Chain Manag 38(1):18–28

    Article  Google Scholar 

  49. 49.

    Sanayei A, Mousavi SF, Yazdankhah A (2010) Group decision making process for supplier selection with VIKOR under fuzzy environment. Expert Syst Appl 37(1):24–30

    Article  Google Scholar 

  50. 50.

    Sarkar A, Mohapatra P (2006) Evaluation of supplier capability and performance: a method for supply base reduction. J Purch Supply Manag 12:148–163

    Article  Google Scholar 

  51. 51.

    Tam MCY, Tummala VMR (2001) An Application of the AHP in vendor selection of a telecommunications system. Omega 29(2):171–182

    Article  Google Scholar 

  52. 52.

    Weber CA, Current JR, Benton WC (1991) Vendor selection criteria and methods. Eur J Oper Res 50(1):2–18

    Article  Google Scholar 

  53. 53.

    Zadeh LA (1965) Fuzzy sets. Information. Inf Control 8:338–353

    Article  MATH  MathSciNet  Google Scholar 

  54. 54.

    Zahedi F (1986) The analytic hierarchy process: a survey of the method and its applications. Interface 16:96–108

    Article  Google Scholar 

  55. 55.

    Zhang D, Zhang J, Lai KK, Lu Y (2009) A novel approach to supplier selection based on vague sets group decision. Expert Syst Appl 36(5):9557–9563

    Article  Google Scholar 

Download references

Author information



Corresponding author

Correspondence to Majid Behzadian.



Table 14 Decision matrix for DMT1

Rights and permissions

Reprints and Permissions

About this article

Verify currency and authenticity via CrossMark

Cite this article

Hashemian, S.M., Behzadian, M., Samizadeh, R. et al. A fuzzy hybrid group decision support system approach for the supplier evaluation process. Int J Adv Manuf Technol 73, 1105–1117 (2014). https://doi.org/10.1007/s00170-014-5843-2

Download citation


  • Supplier evaluation
  • Fuzzy AHP