Innovative Product Advanced Service Systems (I-PASS): methodology, tools, and applications for dominant service design

  • Jay Lee
  • Mohamed AbuAli


In recent times, globalization has brought us not only new opportunities but also new challenges. The theme of innovation has become a mandatory topic for all industries—it has become a focal point for the enterprise, society, and the world. The goal of innovation is to create business value by developing worthwhile ideas into a customer-centric marketable reality. This, for most companies, is difficult to achieve due to the lack of a methodology and tools for systematic innovative thinking. This article presents an operating system for innovation by offering a methodology for systematic innovative thinking and a toolbox of interconnected tools that can aid in the transformation of core product competencies into effective product–service amalgamations. Brief reviews of product innovation and emerging concepts of product–service systems are presented. Then, a methodology for systematic thinking is proposed, relying on the integration of the novel innovation matrix, application space mapping, and quality function deployment tools. Furthermore, a case study is presented with concluding remarks and future work.


Dominant innovation Product-service systems Innovation matrix 


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© Springer-Verlag London Limited 2010

Authors and Affiliations

  1. 1.Center for Intelligent Maintenance Systems (IMS)University of CincinnatiCincinnatiUSA
  2. 2.Center for Intelligent Maintenance Systems (IMS)University of CincinnatiCincinnatiUSA

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