Skip to main content
SpringerLink
Log in

A study on performance of introducing ERP to semiconductor related industries in Taiwan

  • Original Article
  • Published:
The International Journal of Advanced Manufacturing Technology Aims and scope Submit manuscript

Abstract

Enterprise resource planning (ERP) has become critical to enhancing the competitiveness of the semiconductor industry in Taiwan by applying information technology to integrate internal information as well as external service capability of an enterprise to increase the flow speed and values and reduce the costs of human and managerial resources, manufacturing, management, and marketing. The success of ERP implementation depends on several factors, such as space, time, location, industry, and the like. It is critically important to collect information on the successful factors of ERP implementation and evaluate the performance of ERP in semiconductor-related industries in Taiwan. A statistical method based on Parasuraman et al. was applied to ERP implementation by providing a pair of performance indices, i.e., action and importance. In addition, a performance evaluation matrix, originally proposed by Lambert and Sharman, was revised to set up a standard by providing performance upper and lower control limits with the emphases of the Taguchi method and Shewhart control charts. Finally, quality function deployment (QFD) was used to remedy the weaknesses and develop corporate strategies to improve the ERP implementation.

The major advantage of this proposed integrated approach is to evaluate the success of the implementation for a new system quickly at low cost. More importantly, by examining action and importance indices, the enterprise can decide how the resources should be deployed effectively and efficiently to further improve the ERP implementation.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Similar content being viewed by others

References

  1. Industrial technology research institute, I.E.K. (2003) http://iek.itri.org.tw/industrialanalysis.html

  2. China credit information service (2000) http://www.credit.com.tw/newweb/index.htm

  3. Yen DC, Chou DC, Chang J (2002) A synergic analysis for Web-based enterprise resources planning systems. Comput Stand Interfaces 24:337–346

    Article  Google Scholar 

  4. Motwani J, Mirchandani D, Madan M, Gunasekaran A (2002) Successful implementation of ERP projects: evidence from two case studies. Int J Prod Econ 75:83–96

    Article  Google Scholar 

  5. Hong K-K, Kim Y-G (2002) The critical success factors for ERP implementation: an organizational fit perspective. Inf Manage 40(1):25–40

    Article  Google Scholar 

  6. Parasuraman A, Zeithaml VA, Berry LL (1985) A conceptual model of service quality and its implications for future research. J Mark 49:41–50

    Article  Google Scholar 

  7. Parasuraman A, Zeithaml VA, Berry LL (1991) Understanding customer expectation of service. Sloan Manage Rev Spring:39–48

    Google Scholar 

  8. Lambert DM, Sharma A (1990) A customer-based competitive analysis for logistics decisions. Int J Phys Distrib Logist Manage 20(1):23

    Article  MathSciNet  Google Scholar 

  9. Hung YH, Huang ML, Chen KS (2003) Service quality evaluation by service quality performance matrix. Total Qual Manage 14(1):79–89

    Article  Google Scholar 

  10. Taguchi G, Elsayed EA, Hsiang TC (2003) Quality engineering in production systems. McGraw-Hill, New York

  11. Mizuno S, Akao Y (1987) Quality function deployment: a company wide quality approach. JUSE Press

    Google Scholar 

  12. Akao Y (1990) QFD application to new product development. Translated and edited by QFD R&D Center of China Productivity Center

  13. Bossert JL (1990) Quality function deployment, a practitioner’s approach. ASQC Quality, Milwaukee, WI

  14. Radharamanan R, Godoy LP (1996) Quality function deployment as applied to a health care system. Comput Ind Eng 31:443–446

    Article  Google Scholar 

  15. Jiro K (2003) http://www.epa.gov.tw/e/action/space/08.htm

  16. Taiwan Semiconductor Industry Association (TSIA) (2003) http://www.tsia.org.tw

  17. Gay LR (1992) Educational research competencies for analysis and application. Macmillan, New York

  18. DeVellis RF (1991) Scale Development: Theory and Applications. SAGE Publications, Newbury Park, CA

    Google Scholar 

  19. Nunnally JC (1978) Psychometric theory (2nd ed). McGraw-Hill, New York

Download references

Author information

Authors and Affiliations

  1. Department of Industrial Engineering & Management, National Chin-Yi Institute of Technology, & Department of Industrial Engineering, Chung-Yuang Christian University, 35, Lane 215, Section 1, Chung-Shan Road, Taiping City, Taichung County, 411, Taiwan

    W.T. Lin, S.C. Chen & M.Y. Lin

  2. Department of Business Administration, National Changhua University of Education, Changhua, Taiwan

    H.H. Wu

Authors
  1. W.T. Lin
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. S.C. Chen
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. M.Y. Lin
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. H.H. Wu
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to W.T. Lin.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Lin, W., Chen, S., Lin, M. et al. A study on performance of introducing ERP to semiconductor related industries in Taiwan. Int J Adv Manuf Technol 29, 89–98 (2006). https://doi.org/10.1007/s00170-004-2488-6

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s00170-004-2488-6

Keywords

Search

Navigation