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A computer-integrated framework for global quality chain management

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Abstract

Facing increasing pressure from customers to achieve greater responsiveness and reliability, as well as the current trend of globalization, many companies are considering global supply chain management as the core of their business strategy. This global tendency brings new challenges to traditional quality management approaches. It requires moving from the past focus of “my quality” to an emphasis on “our quality.” A new concept called global quality chain management (GQCM) is raised in this paper to figure out the principles, approaches, mechanisms, and processes involved in global quality management. In order to support GQCM, a computer-integrated and Internet-based system called the global quality chain management system (GQCMS) is proposed, with which the distributed partners in a global quality chain can cooperate as a whole. This paper outlines the overall framework of the GQCMS and presents the result of the Phase 1 development, known as the QQ-Enterprise system.

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Authors and Affiliations

  1. Department of Manufacturing Engineering and Engineering Management, City University of Hong Kong, Tat Chee Avenue, Kowloon Tong, Hong Kong, P.R. China

    Kwai-Sang Chin

  2. Beijing University of Aeronautics & Astronautics, P.R. China

    Guijiang Duan & Xiaoqing Tang

Authors
  1. Kwai-Sang Chin
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  2. Guijiang Duan
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  3. Xiaoqing Tang
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Correspondence to Kwai-Sang Chin.

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Chin, KS., Duan, G. & Tang, X. A computer-integrated framework for global quality chain management. Int J Adv Manuf Technol 27, 547–560 (2006). https://doi.org/10.1007/s00170-004-2202-8

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  • DOI: https://doi.org/10.1007/s00170-004-2202-8

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