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Evaluation of relative performance of product designs: A fuzzy dea approach to quality function deployment

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Abstract

The Fuzzy DEA approach is introduced in Quality Function Deployment (QFD) to evaluate relative performance of alternative product designs, when performance characteristics obtained from voice of customers are fuzzy, product design data are often limited, inaccurate and vague, and imprecise relationships exist among engineering and performance characteristics.

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Authors and Affiliations

  1. Department of Computer Science, University of California, Davis, California, USA

    Ranjan Pal

  2. Department of Electrical and Computer Engineering, University of British Columbia, Vancouver, Canada

    Jeebak Mitra

  3. Indian Institute of Management Calcutta, Diamond Harbour Road, Joka, 700 104, Kolkata, India

    Manabendra N. Pal (Professor Operations Management)

Authors
  1. Ranjan Pal
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  2. Jeebak Mitra
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  3. Manabendra N. Pal
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Pal, R., Mitra, J. & Pal, M.N. Evaluation of relative performance of product designs: A fuzzy dea approach to quality function deployment. OPSEARCH 44, 322–336 (2007). https://doi.org/10.1007/BF03398797

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