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Decision and Information Synergy for Improving Product Recovery Performance

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Abstract

An approach for demonstrating the impact of product information and decision synergy on the effectiveness of product recovery decisions is vital. The evaluation approach presented in this paper suggests various actors that can play a part in a product’s lifecycle to quantify the benefit of making relevant product information available for decisions to the product recoverer. The expected benefit of information is positive if and only if at least one of the outcomes of the observation has the ability to change (flexible) the recovery decision maker’s alternative of the recovery option. Therefore, it was observed that availability of information need not always yield a positive benefit in terms of improved decision leading to improved recovery system performance. This led us to identify the conditions of synergy for improving decision by collecting more or appropriate level of information. This paper also proposes a semi or partially flexible decision model that facilitates flexible decision and information interoperability functions from the perspective of an enterprise engaged in or to be engaged in product recovery.

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Dr Jitendra Madaan is currently working as Asst Professor, Dept of Mechanical & Industrial Engg, Indian Institute of Technology (IIT), Roorkee. He currently leads research activities on RFID based product recovery management and maintenance at the Institute, with a specific focus on examining how information can effectively managed and used to improve recovery decision-making. His research interests are Product Recovery Management, Supply Chain Management, Decision-making under Uncertainty, Value of Information, RFID/Sensors in product recovery system, System Architecture He joined Indian Institute of Technology, Delhi to read for his PhD degree, which he successfully completed in August 2007. For his PhD, he developed a methodology for quantifying flexibility and decision-information delay dynamics in improving the effectiveness of product recovery processes. Jitendra has also been involved in funded project on RFID to improve recovery system performance.

S. Wadhwa (Eur. Ing., C.Eng., Ph.D (Ireland)) has worked in Europe for several years on prestigious European projects and a US Multinational before joining IIT Delhi. He had extensively contributed to the development of generic AI based simulators and expert systems for FMS. He was an active contributor to global projects in the IT domain and had coordinated several workshops national and international. He had over 200 publications and had reviewed papers for renowned journals. He dedicated his life to the goal of bringing synergy between academics, industry and research.

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Madaan, J., Wadhwa, S. Decision and Information Synergy for Improving Product Recovery Performance. Global J. Flexible Syst. Manage. 11, 89–96 (2010). https://doi.org/10.1007/BF03396581

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