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Knowledge Exchange in Intra-Organizational Innovation Communities: The Role of Cognitive and Affective States

Abstract

Many aspects in the area of designing platforms for intra-organizational innovation communities are not well understood. In this article, we examine the impact of technologically induced psychological factors on knowledge exchange in such communities. Using two experimental pretest-posttest experiments, we find that the implementation of (i) technologically induced self-efficacy (expressed by a ‘hurray’ message) and (ii) technologically induced positive affect (expressed by playing some 30 seconds of rock-’n’-roll music) in the design of the platform results in an influential increase of knowledge exchange. Importantly, the studies suggest that the integration of technologically induced self-efficacy leads to a higher extent of knowledge exchange than technologically induced positive affect. The implications of these results for future research and practice as well as for the design of a platform for such communities are discussed.

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Correspondence to Bastian Bansemir.

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Bansemir, B., Neyer, AK. & Möslein, K.M. Knowledge Exchange in Intra-Organizational Innovation Communities: The Role of Cognitive and Affective States. Bus Res 5, 43–58 (2012). https://doi.org/10.1007/BF03342731

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  • DOI: https://doi.org/10.1007/BF03342731

JEL classification

  • M100
  • M120

Keywords

  • Innovation community
  • knowledge processes
  • cognition and affect