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Total quality management and media services: The Deming method

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Notes

  1. Aguayo, Rafael.Dr. Deming: The American Who Taught The Japanese About Quality. New York: Simon & Schuster, 1990.

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  2. Olson, Lynn. “Schools Swept Up in Current of Business Quality Movement.”Education Week, March 11, 1992.

  3. Walton, Mary. “Making America Work Again.”Philadelphia Inquirer Magazine, March 11, 1984.

  4. Health and Human Services Administration. “Role of Total Quality Management in Improving the Vision of Government Employees.” Session at AECT National Convention, Washington, D.C., 1992.

  5. Walton, Mary.The Deming Management Method. New York. Perigee Books, 1986.

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  6. Olson, op cit.

  7. Health and Human Services, op cit.

  8. Walton. “Making America Work Again.”

  9. Ibid.

  10. Walton.The Deming Management Method.

  11. Aguayo. op cit.

  12. Walton.The Deming Management Method.

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Authors
  1. Mark L. Richie
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The Deming method has been applied at his agency 1984.

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Richie, M.L. Total quality management and media services: The Deming method. TECHTRENDS TECH TRENDS 37, 14–16 (1992). https://doi.org/10.1007/BF02771318

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