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Organizing for quality service: Improve internal service first

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References

  1. Kindred, Leslie W., Don Bagin and Donald R. Gallagher.The School and Community Relations, 2nd edition. Englewood Cliffs: Pentice-Hall, 1976. p. 289.

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  2. Paton, Arther E. “Creating World Class Quality: A Business and Academic Partnership.” Workshop. New Orleans: AECT INFOCOMM, January 14, 1992.

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  3. Imai, Masaaki.Kaizen: The Key to Japan’s Competitive Success. New York: McGraw Hill, 1986. p. 100.

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  4. Ibid..Kaizen: The Key to Japan’s Competitive Success. New York: McGraw Hill, 1986 p. 3.

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Authors
  1. Mark L. Richie
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Richie, M.L. Organizing for quality service: Improve internal service first. TECHTRENDS TECH TRENDS 39, 15–18 (1994). https://doi.org/10.1007/BF02763626

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  • DOI: https://doi.org/10.1007/BF02763626

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