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An empirical test of the job satisfaction-turnover relationship: Assessing the role of job performance for retail managers

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Abstract

The role of job performance in the turnover process has been a problematic issue for researchers and managers alike. The present study provides a preliminary test of two key predictions derived from a conceptual model refining the role of job performance as a direct impact on turnover, and a moderator of the job satisfaction-turnover relationship. The results support differing roles for intrinsic and extrinsic satisfaction components in their relationship with turnover for retail store managers performing at low, average and high levels.

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Authors and Affiliations

  1. Memphis State University, Memphis State, USA

    George H. Lucas, Emin Babakus & Thomas N. Ingram

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  1. George H. Lucas
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  2. Emin Babakus
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  3. Thomas N. Ingram
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Lucas, G.H., Babakus, E. & Ingram, T.N. An empirical test of the job satisfaction-turnover relationship: Assessing the role of job performance for retail managers. JAMS 18, 199–208 (1990). https://doi.org/10.1007/BF02726471

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