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Readings suggested by the author
Anderson, R.E. “Sociological Analysis of Public Attitudes Toward Computers and Information Files.” InProceedings, American Federation of Information Processing Societies. Montvale, N.J.: AFIPS Press, 1972.
Kling, R., and Scacchi, W. “Recurrent Dilemmas of Computer Use in Complex Organizations.” InProceedings of the National Computer Conference, 1979. Montvale, N.J.: AFIPS Press, 1979.
Minsky, M. “Why Programming Is a Good Medium for Expressing Poorly Understood and Sloppily Formulated Ideas.” InDesign and Planning II, edited by N. Krampen and P. Seeitz. New York: Hastings House, 1967.
Sterling, T., and Laudon, K. “Humanizing Information Systems.”Datamation 22(1976):53–59.
Sterling, T. “Consumer Difficulties with Computerized Transactions.”Communications of the Association for Computing Machinery 22(1979):283–89.
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He founded the Vancouver Computer Ombudsman in 1973 with a group of colleagues. He has conducted a number of investigations and published extensively on the social impact of computer-using organizations.
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Sterling, T.D. Computer ombudsman. Soc 17, 31–35 (1980). https://doi.org/10.1007/BF02700057
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DOI: https://doi.org/10.1007/BF02700057