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Designing an instrument for resolving individual conflicts in “Total” institutions

  • Evaluation And Intervention
  • Published:
Knowledge and Policy

Abstract

Individual complaint and grievance arbitration as a means to solve conflicts between individuals and organizations is especially useful as a management tool in situations involving a power difference between conflicting parties, as in employer-employee relationships or in total institutions. To design an instrument for solving individual conflicts in total organizations, influences of organizational structure, organizational climate, and grievance system on the resolution of individual conflicts were examined. The data were subjected to quantitative and qualitative analysis and considered in light of theoretical notions in organizational sociology, sociology of law, and conflict theory.

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Authors and Affiliations

  1. Johan de Wittstraat 3, 2334, AL Leyden, The Netherlands

    Enid Mante-Meijer

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  1. Enid Mante-Meijer
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Enid Mante-Meijer was a lecturer at the faculty of Sociology of Leyden University in 1988 she became senior researcher at the Royal Dutch PTT Research Institute for Applied Social Science Research.

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Mante-Meijer, E. Designing an instrument for resolving individual conflicts in “Total” institutions. Knowledge and Policy 4, 58–72 (1991). https://doi.org/10.1007/BF02693088

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  • DOI: https://doi.org/10.1007/BF02693088

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