The journal of mental health administration

, Volume 21, Issue 2, pp 193–200 | Cite as

County mental health directors’ evaluation of a statewide intensive case management program: The New York state experience

  • Gerald Landsberg
  • Marjorie Rock
Regular Articles


Case management is increasingly recommended as part of an overall strategy for serving individuals with severe mental illness. The New York State Office of Mental Health developed such a program in 1988, with county mental health directors the key players in its development and operationalization. This article reports the results of a statewide survey administered by the authors to these directors 3 1/2 years after the program’s implementation to determine its degree of success. Overall, the program was viewed as effective for individual clients, particularly those most in need of services. However, with respect to overall systems change, there was more variability in results. In general, a combination of strategies to reduce fragmentation within the mental health system and increase collaboration between service providers should be considered by state mental health authorities.


Mental Health Mental Health System Intensive Case Management Case Management Program Intensive Care Management 
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Copyright information

© Association of Mental Health Administrators 1994

Authors and Affiliations

  • Gerald Landsberg
    • 1
  • Marjorie Rock
    • 2
  1. 1.School of Social WorkNew York UniversityNew York
  2. 2.Wurzweiler School of Social WorkNew York City

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