The national outcomes management project: A benchmarking collaborative

  • Naakesh A. Dewan
  • Allen Daniels
  • Gayle Zieman
  • Teresa Kramer
Administrative Brief


Traditional evaluation of heath care quality usually involves the measurement of the structure, process, and outcome of care. Most quality improvement programs involve a cycle that includes a setting of goals, a measurement of either process or outcomes, and a real-time or retrospective feedback of the results of data measurement. Benchmarking, a well-known efficient business technology, can lead to practice innovations necessary to survive in an environment that has a need for decreasing cost and increasing quality. The purpose of this article is to present a novel use of benchmarking in managed ambulatory behavioral health care and its application in a model collaborative outcome management project at more than 16 sites and nine states in the United States.


Public Health Health Care Health Promotion Quality Improvement Health Psychology 
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Copyright information

© Association of Behavioral Healthcare Management 2000

Authors and Affiliations

  • Naakesh A. Dewan
    • 1
  • Allen Daniels
    • 2
  • Gayle Zieman
  • Teresa Kramer
    • 3
  1. 1.Center for Quality Innovations & ResearchCincinnati
  2. 2.Alliance Behavioral Care in Cincinnati
  3. 3.the Center for Outcomes Research & Effectiveness in Little Rock

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