Abstract
The present study used in-patient psychiatric patient's ratings of 17 major elements of a hospital's programs. Previous work indicated that ratings by mental health staff of such elements were useful in discriminating quality among the services provided. Current work shows that patient ratings in such a facility show promising reliability and validity as measures of system performance and can thus be a valuable addition to the assessment and management of psychiatric services.
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David Lasky, Ph.D., former is Chairman of the Psychology Department at Lebanon Valley College.
The authors are grateful to Edie Krohn, Cal Sayers, Jack Flatley, and Ford Thompson, all of whom made it possible to conduct these studies at Harrisburg State Hospital; to Lori Licker of Messiah College and Julia Foose of Lebanon Valley College, who conducted the patient exit interviews under the supervision of Edie Krohn. Mary Stasiak prepared the final manuscript.
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Mudd, S., Lasky, D. Program image ratings of a psychiatric facility as a measure of system performance. Adm Policy Ment Health 24, 489–496 (1997). https://doi.org/10.1007/BF02042827
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DOI: https://doi.org/10.1007/BF02042827