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Coping with consistency under multiple design constraints: The case of the Nokia 9000 WWW browser

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Abstract

Consistency is a commonly accepted but sometimes problematic design goal. External and internal consistency may conflict, and sometimes the best solution is inconsistent in both respects. We describe user interface design issues and several usability studies for the Nokia 9000 Communicator WWW browser and for WWW pages optimised for the browser. The results show how within the same, restricted design domain, different forms of consistency have to be favoured over others in solving various design problems.

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Authors and Affiliations

  1. Nokia Mobile Phones, PO Box 68, FIN-33721, Tampere, Finland

    Pekka Ketola

  2. Nokia Networks, Tampere, Finland

    Heli Hjelmeroos

  3. Department of Computer Science, University of Tampere, Tampere, Finland

    Kari-Jouko Räihä

Authors
  1. Pekka Ketola
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  2. Heli Hjelmeroos
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  3. Kari-Jouko Räihä
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Corresponding author

Correspondence to Pekka Ketola.

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Ketola, P., Hjelmeroos, H. & Räihä, KJ. Coping with consistency under multiple design constraints: The case of the Nokia 9000 WWW browser. Personal Technologies 4, 86–95 (2000). https://doi.org/10.1007/BF01324115

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  • DOI: https://doi.org/10.1007/BF01324115

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