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Designing dispute resolution systems in the health care industry

  • In Practice
  • Dispute Systems Design
  • Published:
Negotiation Journal

Conclusion

The postulates of systems design and accompanying hospital case study suggest a framework for systems design in many other settings. Consultants at the Center for Conflict Management, Inc. are in the process of applying the generic model to systems design in churches, small businesses, and other large organizations. The framework presented above is entirely compatible with Ury, Brett, and Goldberg's (1988) in-depth description of principles for designing effective dispute resolution systems. The postulates should be useful not only for the design of dispute resolution systems, but also in framing testable hypotheses regarding cost, satisfaction, and durability of agreement outcomes in a full range of community and organizational settings.

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References

  • Center for Public Resources (1988). “ADR savings average $800G per case, CPR study reveals.”Alternatives 6: 73, 78.

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  • Fisher, R. andUry, W. L. (1981).Getting to YES: Negotiating agreement without giving in. Boston: Houghton Mifflin.

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  • Holthaus, D. (1988). “Hospital eases conflict through mediation.”Hospitals 62: 38.

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  • Slaikeu, K. A. (1988). “How to cut medical liability insurance premiums by controlling dispute resolution costs: Comprehensive conflict management systems in health care.” Austin: The Center For Conflict Management, Inc.

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  • Ury, W. L., Brett, J. M., andGoldberg, S. B. (1988).Getting disputes resolved: Designing systems to cut the costs of conflict. San Francisco: Jossey-Bass.

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Authors
  1. Karl A. Slaikeu
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Additional information

Karl A. Slaikeu is President of The Center For Conflict Management, Inc., 1717 West 6th Street, Suite 215, Austin, Texas 78703. He has taught in the Departments of Psychology at the University of South Carolina and at the University of Texas at Austin, and published two books and over 30 articles on crisis and conflict management.

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Slaikeu, K.A. Designing dispute resolution systems in the health care industry. Negot J 5, 395–400 (1989). https://doi.org/10.1007/BF01260402

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  • DOI: https://doi.org/10.1007/BF01260402

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