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Resolving function-based conflicts in groupware systems

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Abstract

In groupware tools, the activation of a function may affect other users who might have conflicting interests. We developed technical mechanisms to support users in resolving them. Contrary to current implementations of groupware tools, these mechanisms strengthen the position of the users who are affected by the activation of said functions. Supporting the visibility of a function's activation, and providing a channel for communication or means to intervene against the function's activation are approaches which constitute a framework to implement these mechanisms. We conclude with showing implementation examples of the framework and their evaluation in the POLITeam project.

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Authors and Affiliations

  1. ProSEC, Institute for Computer Sciences III, University of Bonn, Roemerstr. 164, 53117, Bonn, Germany

    Volker Wulf & Volkmar Pipek

  2. Lotus Development GmbH, Bonn, Germany

    Andreas Pfeifer

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  1. Volker Wulf
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  2. Volkmar Pipek
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  3. Andreas Pfeifer
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Correspondence to Volker Wulf.

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Wulf, V., Pipek, V. & Pfeifer, A. Resolving function-based conflicts in groupware systems. AI & Soc 15, 233–262 (2001). https://doi.org/10.1007/BF01208707

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