Skip to main content
Log in

Evaluating microcomputer interactive survey software

  • Articles
  • Published:
Journal of Business and Psychology Aims and scope Submit manuscript

Abstract

Software packages for microcomputer interactive questionnaires are becoming readily available to a wide group of business researchers. Potential users have a series of interrelated decisions regarding the most appropriate software and hardware for their specific needs. This article outlines important features that researchers must consider in their decisions under five dimensions: Survey research, question presentation, documentation, hardware, and monetary.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  • Aaker, D. A., & Day, G. S. (1986).Marketing research (3rd ed.). New York: Wiley.

    Google Scholar 

  • Billig, S. M. (1982, November 26). Go slow, be wary when considering switch to computer-assisted interviewing system.Marketing News, 16, section 2, p. 2.

    Google Scholar 

  • Churchill, G. A. Jr. (1987).Marketing research: Methodological foundations (4th ed.). Chicago: Dryden.

    Google Scholar 

  • Curry, J. (1988, November).Interviewing by PC—What we couldn't do before. Paper presented at the “Computer Applications and Technologies Workshop” of the Advertising Research Foundation. New York.

  • Fink, J. C. (1983). CATI's first decade: The Chilton experience.Sociological Methods & Research, 12, 153–168.

    Google Scholar 

  • Frey, J. H. (1983).Survey research by telephone. Beverly Hills: Sage.

    Google Scholar 

  • Groves, R. M. (1983). Implications of CATI: Costs, errors, and organization of telephone survey research.Sociological Methods & Research, 12, 199–215.

    Google Scholar 

  • Guillemette, R. A. (1989). The cloze procedure: An assessment of the understandability of data processing texts.Information & Management, 17, 143–155.

    Google Scholar 

  • Honomichl, J. (1981, April 13). No end to growth of CATI systems.Advertising Age, 52, pp. 86, 88.

    Google Scholar 

  • Lavrakas, P. J. (1987).Telephone survey methods: Sampling, selection, and supervision. New Park, California: Sage.

    Google Scholar 

  • Palit, C. & Sharp, H. (1983). Microcomputer-assisted telephone interviewing.Sociological Methods & Research, 12, 169–189.

    Google Scholar 

  • Price, J. (1984).How to write a computer manual: A handbook of software documentation. Menlo Park, California: Benjamin/Cummings.

    Google Scholar 

  • Shanks, J. M. (1983). The current status of computer-assisted telephone interviewing: Recent progress and future prospects.Sociological Methods & Research, 12, 119–142.

    Google Scholar 

  • Shanks, J. M. & Tortora, R. D. (1985, March 20–23). Beyond CATI: Generalized and distributed systems for computer-assisted surveys.Bureau of the Census First Annual Research Conference: Proceedings (pp. 358–371). Reston, Virginia.

    Google Scholar 

  • Shiffler, E. R. (1986). A personal agenda for evaluating software for business statistics courses.Journal of Education for Business, 61, 197–201.

    Google Scholar 

  • Synodinos, N. E., & Brennan, J. M. (1988). Computer interactive interviewing in survey research.Psychology & Marketing, 5, 117–137.

    Google Scholar 

  • Tanur, J. M. (1985). Survey research methods in environmental psychology. In A. Baum & J. E. Singer (Eds.),Advances in environmental psychology: Volume 5—methods and environmental psychology (pp. 147–184). Hillsdale, New Jersey: Erlbaum.

    Google Scholar 

  • Tull, D. S., & Hawkins, D. I. (1987).Marketing research: Measurement and method (4th ed.). New York: Macmillan.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Additional information

This project was supported by a faculty grant from the Educational Improvement Fund of the University of Hawaii awarded to the first author. Portions of this paper were presented to the “American Marketing Association 3rd Annual Microcomputers in Marketing Education Workshop” at the California State Polytechnic University, Pomona, California, October 26–28, 1986.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Synodinos, N.E., Brennan, J.M. Evaluating microcomputer interactive survey software. J Bus Psychol 4, 483–493 (1990). https://doi.org/10.1007/BF01013610

Download citation

  • Issue Date:

  • DOI: https://doi.org/10.1007/BF01013610

Keywords

Navigation