Editor's Note: This article is an adaptation of Chapter 3 of the authors' new book,Getting Disputes Resolved, to be published by Jossey Bass, Inc., San Francisco, in November 1988. Copyright © 1988, Jossey Bass, Inc. Reprinted by permission.
William L. Ury is Associate Director of the Program on Negotiation at Harvard Law School, 514 Pound Hall, Harvard Law School, Cambridge, Mass. 02138.Jeanne M. Brett is J. L. Kellogg Professor of Dispute Resolution and Organizations at the Kellogg Graduate School of Management of Northwestern University, Evanston, Ill. 60201.Stephen B. Goldberg is Professor of Law at the Northwestern University School of Law, 357 E. Chicago Ave., Chicago, Ill. 60611.
We are indebted to many dispute systems designers who spent many hours sharing, their experiences and wisdom with us: Richard Chasin, John Dunlop, Mary Margaret Golten, Eric Green, William Hobgood, Deborah Kolb, Michael Lewis, Bernard Mayer, Marguerite Millhauser, Robert Mnookin, Christopher Moore, Richard Salem, Carl Schneider, Raymond Shonholtz, Sylvia Skratek, Linda Singer, Karl Slaikeu, Lawrence Susskind, Marty Van Parys, and Susan Wildau. For valuable comments, we are also indebted to: Graham Allison, James Anderson, Max Bazerman, Beth Cataldo, Phillip Cousins, Harry Edwards, Julius Getman, Thomas Kochan, Linda Lane, David Lax, Michael LeRoy, Roy Lewicki, Martin Linsky, Robert McKersie, Jeffrey Rubin, Marc Sarkady, Frank Sander, Elizabeth Sherwood, Mark Sommer, and Rolf Valtin.