References
Merry, S. E. andSilbey, S. (1984). “What do plaintiffs want? Reexamining the concept of dispute.”The Justice System Journal 9 (2): 151–178.
Ury, W. L., Brett, J., andGoldberg, S. (1988).Getting disputes resolved. Designing systems to cut the cost of conflict. San Francisco: Jossey Bass.
Rowe, M. P. (1978). “Dealing with sexual harassment.”Harvard Business Review 59 (3): 42–47.
--. (forthcoming). “Options and choice.” InChanging tactics, ed. by L. Hall. Washington: National Institute for Dispute Resolution.
Additional information
Mary P. Rowe is Special Assistant to the President and Adjunct Professor of Management at the Massachusetts Institute of Technology, Room 10-213, 77 Massachusetts Ave., Cambridge, Mass. 02139. She co-founded and is a past president of the Corporate Ombudsman Association.
About this article
Cite this article
Rowe, M.P. People who feel harassed need a complaint system with both formal and informal options. Negot J 6, 161–172 (1990). https://doi.org/10.1007/BF01000611
Published:
Issue Date:
DOI: https://doi.org/10.1007/BF01000611