Negotiation Journal

, Volume 1, Issue 4, pp 379–388 | Cite as

Do managers mediate, or even arbitrate?

  • Deborah M. Kolb
  • Blair H. Sheppard
In Theory


Dispute Resolution Alternative Dispute Resolution Negotiation Journal Wellesley College Task Force Member 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. Applbaum, A. “The Manager's Dilemma.” Unpublished paper, John F. Kennedy School of Government, Harvard University, 1985.Google Scholar
  2. Black, D., andBaumgartner, M.P. “Toward a Theory of the Third Party.” InEmpirical Theories of Courts ed. W.O. Boyum and L. Mather. New York: Longman, 1983.Google Scholar
  3. Blake, R.R., andMouton, J.S. “Overcoming Group Warfare.”Harvard Business Review 62 (1984):98–109.Google Scholar
  4. Brett, J.M., andRognes J.K. “Intergroup Relations in Organizations.” Unpublished paper, Northwestern University, 1985.Google Scholar
  5. Cyert, R.M. andMarch, J.G. A Behavioral Theory of the Firm. Englewood Cliffs, N.J.: Prentice-Hall, 1963.Google Scholar
  6. Dalton, M. Men Who Manage. New York: John Wiley, 1959.Google Scholar
  7. Damaska, M. “Structure of Authority and Comparative Criminal Procedure.”Yale Law Review 84 (1975):483–544.CrossRefGoogle Scholar
  8. Fitzgerald, J., andDickins, R. “Disputing in Legal and Nonlegal Contexts: Some Questions for Sociologists of Law.”Law and Society Review 15 (1980):681–707.CrossRefGoogle Scholar
  9. Hill, S. Competition and Control at Work. Cambridge, Mass.: MIT Press, 1981.Google Scholar
  10. Janis, I.L. Victims of Groupthink. Boston: Houghton Mifflin, 1972.Google Scholar
  11. Kochan, T., andBazerman, M. “Macro Determinants of the Future of the Study of Negotiations in Organizations.” InResearch on Negotiations in Organizations, ed. M. Bazerman, R. Lewicki, and B. Sheppard. Greenwich, Conn.: JAI Press, forthcoming.Google Scholar
  12. Kolb, D.M. The Mediators. Cambridge, Mass.: MIT Press, 1983.Google Scholar
  13. —— “To Be a Mediator: Expressive Tactics in Mediation.”Journal of Social Issues 41 (1985):11–33.CrossRefGoogle Scholar
  14. --. “Who Are Organizational Third Parties and What Do They Do?” InResearch on Negotiations in Organizations, ed. M. Bazerman, R. Lewicki, and B. Sheppard. Greenwich, Conn.: JAI Press, forthcoming.Google Scholar
  15. Lax, D., andSebenius, J. “Negotiations and Management: Some Analytic Themes.” Unpublished Paper, Graduate School of Business, Harvard University, 1984.Google Scholar
  16. Lewicki, R., andSheppard, B. “Managerial Conflict Intervention: Implications of Some Surprising Results.” Paper presented at the 44th annual meeting of the National Academy of Management, Boston, August 11–13, 1984.Google Scholar
  17. Merry, S.E. “The Mediation Process: Myth and Practice.” Unpublished paper, Wellesley College, 1985.Google Scholar
  18. Merry, S.E., andSilbey, S.S. “What Do Plaintiffs Want: Reexamining the Concept of Dispute.”The Justice System Journal 9 (1984):151–78.Google Scholar
  19. Mintzberg, H. The Naure of Managerial Work. New York: Harper and Row, 1973.Google Scholar
  20. Pondy, L.R. “Organizational Conflict: Concepts and Models.”Administrative Science Quarterly 12 (1967):296–320.CrossRefGoogle Scholar
  21. Robbins, S.P. Managing Organizational Conflict. Englewood Cliffs, N.J.: Prentice-Hall, 1974.Google Scholar
  22. Schein, E.H. Organizational Psychology. Englewood Cliffs, N.J.: Prentice-Hall, 1980.Google Scholar
  23. Sheppard, B.H. “Third Party Conflict Intervention: A Procedural Framework.” InResearch in Organizational Behavior, Vol. 6, ed. L.L. Cummings and B. Staw. Greenwich, Conn.: JAI Press, 1984.Google Scholar
  24. —— “Managers as Inquisitors: Some Lessons From the Law.” InNegotiating in Organizations ed. M. Bazerman and R. Lewicki. Beverly Hills, Calif.: Sage Publishing, 1983.Google Scholar
  25. Susskind, L. andOzawa, C. “Mediated Negotiation in the Public Sector.”American Behavioral Scientist 27 (1983):255–279.CrossRefGoogle Scholar
  26. Thomas, K. “Conflict and Conflict Management.” InHandbook of Industrial and Organizational Psychology ed. M.D. Dunnette. New York: Rand McNally, 1976.Google Scholar
  27. Vroom, V.H. andYetton, P.W. Leadership and Decision Making. Pittsburgh, Penn.: University of Pittsburgh Press, 1973.Google Scholar
  28. Walton, R.E. “Third Party Roles in Interdepartmental Conflict.”Industrial Relations 6 (1967):29–43.Google Scholar
  29. Zartman, I.W. andTouval, S. “International Mediation: Conflict Resolution and Power Politics.Journal of Social Issues 41 (1985):27–45.CrossRefGoogle Scholar

Copyright information

© Plenum Publishing Corporation 1985

Authors and Affiliations

  • Deborah M. Kolb
  • Blair H. Sheppard

There are no affiliations available

Personalised recommendations