Abstract
Focusing on situations in which people are asked to “put their money down,” this paper considers the ways in which people attempt to influence the commitments that others make. The analysis reflects an interactionist perspective (Mead, 1934; Blumer, 1969) and builds on data gathered through interviews with vendors, observations at trade shows, and participant-observation in a craft enterprise. Examining data which addresses both individual and group purchasing contexts, attention is given to the perspectives from which vendors operate, the tactics they use, and the dilemmas they experience in their attempts to consolidate purchasing commitments. Since people are asked to make commitments in almost every realm (e.g. family, religion, religion, recreation, politics) of their lives, the processes considered herein have wide-sweeping implications for the ways in which people become entrenched in other settings as well.
Similar content being viewed by others
References
Bagozzi, R. 1979 “Opening statement.” In Ferrel, O.C., Brown, S.W., and Lane Jr., C.W. (Eds.), Conceptual and Theoretical Statements in Marketing. Proceedings of the American Marketing Association Conference (Phoenix, Arizona). Chicago: American Marketing Association.
Blumer, H. 1969 Symbolic Interactionism. Englewood Cliffs, NJ: Prentice-Hall.
Caplovitz, D. 1963 The Poor Pay More. New York, NY: Free Press.
Donovan, F.R. 1929 The Saleslady. Chicago: University of Chicago Press.
Enis, B.M. 1979 “Opening statement.” In Ferrel, O.C., Brown, S.W., and Lane Jr., C.W. (Eds.), Conceptual and Theoretical Statements in Marketing. Proceedings of the American Marketing Association Conference (Phoenix, Arizona). Pp. 1–3. Chicago: American Marketing Association.
French, C.L. 1958 The Interrelationship of Norms, Social Structure and Productivity in a Competitive Retail Sales Group. Washington University: Doctoral Dissertation (Sociology).
Goffman, E. 1959 The Presentation of Self in Everyday Life. New York, NY: Anchor.
Gross, A. 1959 Salesmanship. New York: Ronald.
Hanon, M., Cribbon, J., & Burian, H. 1977 Sales Negotiation Tactics. New York: Amacon.
Johnson, H.W. 1966 Creative Selling. Chicago: South-Western.
Karsh, B., Seidman, J., & Lilienthal, D.M. 1953 “The union organizer and his tactics.” American Journal of Sociology 59:113–122.
Lidstone, John 1977 Negotiating Profitable Sales. Westmead, England: Gower.
Lutz, Richard J. 1979 “Opening statement.” In Ferrel, O.C., Brown, S.W., and Lane Jr., C.W. (Eds.), Conceptual and Theoretical Statements in Marketing. Proceedings of the American Marketing Association Conference (Phoenix, Arizona). Pp. 3–6. Chicago: American Marketing Association.
Massisimo, S.T. 1981 The Complete Book of Closing Sales. New York: Amacon.
Mead, G.H. 1934 Mind, Self and Society. Chicago: University of Chicago Press.
Miller, S.J. 1964 “The social base of sales behavior.” Social Problems 2:15–24.
Peven, D. 1968 “The use of religious revival techniques to indoctrinate personnel: The home-party organization.” Sociological Quarterly 9:97–106.
1976 “Religious recruitment and the management of dissonance: A sociological perspective.” Sociological Inquiry 46:127–134.
1984a “Purchasing products for resale: Assessing suppliers as partners-in-trade.” Symbolic Interaction 7:249–278.
1984b “Troublesome customers: Handling deviance diplomatically.” Paper presented at ‘Deviance in a Cross-Cultural Context’ University of Waterloo, Waterloo, Ontario.
1985 “Price-setting as social activity: Defining price, value, and profit in the marketplace.” Urban Life 14:59–93.
1986 “It's on ‘sale!’: Vendor perspectives on the bargain.” Canadian Review of Sociology and Anthropology 23:72–96.
1987 “Developing loyalty: Fostering purchasing relationships in the marketplace.” Urban Life 15:331–366.
Prus, R. & Frisby, W. 1984 “Let's have a party!: Hustling home parties for fun and profit.” Paper presented at the Canadian Sociology and Anthropology Association Meetings, Guelph, Ontario.
Prus, R. & Irini, S. 1980 Hookers, Rounders, and Desk Clerks: The Social Organization of the Hotel Community. Salem, Wisconsin: Sheffield (1988).
Roth, C.B. 1953 Secrets of Closing Sales. Englewood Cliffs, NJ: Prentice-Hall.
Russell, F.A., Beach, F.H., & Buskirk, R.H. 1978 Textbook of Salesmanship. New York: McGraw-Hill.
Simmel, G. 1950 The Sociology of Georg Simmel (Translated and edited by Kurt Wolff). New York: Macmillan.
Stets-Kealey, J. 1984 “Selling as an act of control.” Paper presented at the North Central Sociological Association meetings.
Author information
Authors and Affiliations
Additional information
I would like to thank Peter and Patti Adler, Craig Bryson, Peter Conrad, and Shulamit Reinharz for their helpful readings of earlier drafts of this manuscript.
Rights and permissions
About this article
Cite this article
Prus, R. Pursuing commitments: An analysis of the influence work involved in ‘closing sales’. Qual Sociol 11, 194–214 (1988). https://doi.org/10.1007/BF00988955
Issue Date:
DOI: https://doi.org/10.1007/BF00988955