The last ten turns: Behavior and sequencing in friends' and strangers' conversational findings

Abstract

This study examined the verbal and nonverbal behaviors which characterize the ends of two-person face-to-face interactions. It was hypothesized that sequences of both verbal and nonverbal behavior would be present in conversational endings and that nonverbal behaviors would occur with different frequency in the middle and at the end of conversations. It was also predicted that both verbal and nonverbal behavior in conversational endings between friends and between strangers would differ. Ten dyads of friends and ten dyads of strangers, all female, were videotaped while in relatively unconstrained conversation. The content of verbal statements and the occurrence or nonoccurrence of 13 nonverbal behaviors in the ten middlemost and the ten last turns were analyzed. Results indicated that the seven verbal statement types formed a sequence of information, summary, question, verbalization, justification, continuity, and well-wishing. Six clusters of nonverbal behavior distinguished the ending phase from the middle phase; these behaviors were organized into a general sequential pattern, but the positions of several behaviors within the sequence were subject to variation. Finally, three clusters of nonverbal behaviors (more looking away, more grooming, less head nodding) distinguished conversation endings between friends from those between strangers.