Abstract
The present study attempts to develop a scale of students' general satisfaction with college instruction, to empirically assess the dimensions behind the scale, and to examine four predictors (sex, major, school year, and academic performance) which may affect the various factors of student's satisfaction with instruction. The study was conducted in two universities, one in Israel and one in the United States. The findings of this study indicate that the concept of students' satisfaction is composed of four factors and that each of these factors is best predicted by a different combination of the independent variables. However, academic performance is a dominant predictor of all four factors. The pattern of the findings is similar for both countries.
The policy implications of these findings for university decision making and institutional research are discussed and elaborated.
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Neumann, Y., Neumann, L. Determinants of students' satisfaction with course work: An international comparison between two universities. Res High Educ 14, 321–333 (1981). https://doi.org/10.1007/BF00976682
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DOI: https://doi.org/10.1007/BF00976682