Abstract
The author has observed situations in which work groups of helping professionals have exhibited on a group level parallel difficulties to those which the clients of the work group experience. One hypothesis that may explain this phenomenon is that work groups of helping professionals tend to identify with, rather than empathize with, their clientele, and then replicate these difficulties at the systems level. An administrator may use this model to understand some sources of organizational stalemate and plan appropriate interventions. A case example is provided to illustrate the application of this hypothesis to a set of administrative problems.
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Additional information
David A. Brent, M.D., is a Resident in Child Psychiatry at the Western Psychiatric Institute and Clinic, 3811 O'Hara Street, Pittsburgh, PA 15213.
The author is grateful to the work group described in this paper for the rich experience and stimulating opportunity which led to this investigation.
The author would like to acknowledge the helpful editorial suggestions of Richard L. Cohen, M.D., Nancy French, R.N., M.S., Peter B. Henderson, M.D., and Irene Jakab, M.D., and the expert secretarial assistance of Ms. Cathy Meres and Ms. Barbara Zambon in the preparation of this manuscript.
This paper was presented in modified form at the Fifth A. K. Rice Scientific Meeting, April 4, 1981.
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Brent, D.A. Systems which resemble their clients: The metatherapeutic role of the administrator. Administration in Mental Health 11, 57–63 (1983). https://doi.org/10.1007/BF00843172
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DOI: https://doi.org/10.1007/BF00843172