Administration in mental health

, Volume 10, Issue 2, pp 79–91 | Cite as

Assessing service delivery systems: A generic framework

  • Michael Frumkin


This article proposes a framework for assessing how human service delivery systems function. It permits the identification of those factors that influence the ability of agencies to operate as a unified system as this affects their ability to match client needs with available services. As a result of applying this framework, it is possible to obtain an accurate picture of how services are delivered to target populations, to uncover the reasons why various systems function as they do, and to use this information as a basis for developing strategies to affect system change.


Public Health Delivery System Service Delivery Target Population Generic Framework 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Human Sciences Press 1982

Authors and Affiliations

  • Michael Frumkin

There are no affiliations available

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