Administration in mental health

, Volume 11, Issue 2, pp 75–91 | Cite as

Factors affecting case management services for the chronically mentally ill

  • James Intagliata
  • Frank Baker


This paper synthesizes the results of available empirical studies of case management of the chronically mentally ill with the broader case management literature to provide a summary of the factors that influence the delivery of case management services. The paper discusses the characteristics of the individuals who provide case management, the clients they serve, the design of their jobs, and the services network in which they work as these variables affect the work activities of case managers, the frequency with which they see clients, and their job satisfaction.


Public Health Empirical Study Case Management Management Service Work Activity 
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Copyright information

© Human Sciences Press 1983

Authors and Affiliations

  • James Intagliata
  • Frank Baker

There are no affiliations available

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