Computer Supported Cooperative Work (CSCW)

, Volume 3, Issue 2, pp 147–165 | Cite as

Unpacking collaboration: the interactional organisation of trading in a city dealing room

  • Christian Heath
  • Marina Jirotka
  • Paul Luff
  • Jon Hindmarsh


It is has been widely recognised that whilst CSCW has led to a number of impressive technological developments, examples of successful applications remain few. In part, this may be due to our relative ignorance of the organisation of real world, cooperative activity. Focusing on share trading in a securities house in the City of London, we explore the interactional organisation of particular tasks and the ways in whcih dealers interweave individual and collaborative activity. These observations suggest ways in which we might reconsider a number of central concepts in CSCW and begin. to draw design implications from naturalistic studies of work and interaction.

Key words

Interaction work design 


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Copyright information

© Kluwer Academic Publishers 1995

Authors and Affiliations

  • Christian Heath
    • 1
  • Marina Jirotka
    • 2
  • Paul Luff
    • 3
  • Jon Hindmarsh
    • 3
  1. 1.Kind's CollegeUniversity of London, University of NottinghamUK
  2. 2.Programming Research GroupUniversity of OxfordOxfordUK
  3. 3.Department of SociologyUniversity of SurreyUK

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