Community Mental Health Journal

, Volume 17, Issue 3, pp 214–225 | Cite as

Involving clinicians in fee collections: Implications for improving clinical practice and increasing fee income in a community mental health center

  • Sara Mayer
  • Phoebe Norton


This paper examines the relationship between a client's payment or non-payment of fees and treatment outcome, diagnosis, and training of the therapist. Clients who pay regularly are more satisfied and have higher goal attainment regardless of diagnosis. A statistical study and clinical case examples are presented which demonstrate that the failure to pay is clinically significant information and that involving clinicians in the fee collection process can improve clinical treatment and increase the agency's fee income.


Public Health Mental Health Clinical Practice Treatment Outcome Health Center 
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Copyright information

© Human Sciences Press 1981

Authors and Affiliations

  • Sara Mayer
    • 1
  • Phoebe Norton
    • 1
  1. 1.Mental Health Center of Boulder County, Inc.Boulder

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