Abstract
Marketing research interviewers often feel that they must compromise their own moral principles while executing work-related activities. This finding is based on analysis of data obtained from three focus group interviews and a mail survey of 173 telephone survey interviewers. Data from the mail survey were used to construct scales measuring interviewers' perceived necessity of moral compromise, moral character, and job satisfaction. The three scales then were used in a hierarchical regression analysis to predict incidences of interviewers' self-reported proscribed behaviors on the job, the latter being an index of behaviors known by interviewers to be “wrong.” Results support all hypothesized relationships.
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James E. Nelson is Associate Professor of Marketing at the University of Colorado at Boulder. Professor Nelson's research interests include topics in survey research, branding and brand equity, and humor in advertising. He has published in the Journal of Marketing, Journal of Advertising, Journal of Business Research, and Journal of Marketing Research. He teaches courses in marketing strategy, marketing research, and multivariate statistics.
Pamela L. Kiecker is Associate Professor of Marketing at Virginia Commonwealth University. Professor Kiecker's research interests include topics in survey research, gender and consumer behavior, business ethics, and the dynamics of buyer-seller relationships. She has published in the Journal of Marketing Channels, Journal of the Academy of Marketing Science, Journal of Business Research, Journal of the American Taxation Association, Advances in Consumer Research, and Proceedings of the American Marketing Association. She teaches courses in consumer behavior, advertising and promotion strategy, and marketing ethics.
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Nelson, J.E., Kiecker, P.L. Marketing research interviewers and their perceived necessity of moral compromise. J Bus Ethics 15, 1107–1117 (1996). https://doi.org/10.1007/BF00412051
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DOI: https://doi.org/10.1007/BF00412051