Abstract
This paper presents the main approaches (ISO9000, TickIT, SPICE, Process Improvement and TQM) along the road to quality improvement. It has been distilled from a technical note Quality and process management programmes: approaches and experience issued earlier this year by the Computing Services Association, the UK trade association of computing software and service companies whose members account for three-quarters of turnover of the UK industry. CSA member company experience is included as case studies of particular approaches, describing the background to the approach taken and the main benefits gained. A discussion on the role of metrics within any such improvement option is included, as is a report on a recent well-attended CSA seminar on the subject.
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References
ISO/IEC (1991) JTC1/SC7, ImproveIT Report Issue 1.0a, June (N865).
ISO/IEC (1992) JTC1/SC7/WG7/SG1 Study Report, The Need and Requirements for a Software Process Assessment Standard, June (ISO/IEC JTC1/SC7 N944R).
Software Engineering Institute (1991) Capability Maturity Model for Software — August (CMU/SEI-91-TR-24).
ISO9001 (1987) Quality Systems: Model for quality assurance in design, development, production, installation and servicing.
ISO9000-3 (1991) Quality Management and quality assurance standards — Part 3: Guidelines for the application of ISO9001 to the development, supply and maintenance of software.
DTI (1992) TickIT Guide — A Guide for Software Certification to ISO9001 using ISO9000-3 — Issue 2, May.
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NATO (1984) AQAP 1 — Allied Quality Assurance Procedure: NATO Requirements for a Quality Control System.
NATO (1981) AQAP 13 — Allied Quality Assurance Procedure: NATO Software Quality Control System Requirements.
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Richard Francis is the Quality Manager at Data Logic, a UK-based IT services company that has been an active member of the CSA since its inception in 1968, and of the CSA Quality Assurance Group, whose members' contribution to the original document is hereby acknowledged with thanks.
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Francis, R. Quality and process management: a view from the UK computing services industry. Software Qual J 2, 225–238 (1993). https://doi.org/10.1007/BF00403765
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DOI: https://doi.org/10.1007/BF00403765