Technology-Based Patient Consultations: Research Findings from Haematology Patients in Regional, Rural and Remote Queensland

  • Pam McGrathEmail author
Original Research Article



Many haematology patients living outside the metropolitan centres are stressed by the demands of travel for treatment and are seeking alternatives.


This article provides the findings on the use of technology-based patient consultations for haematology patients in Queensland, Australia, from the perspective of the patients receiving the service.


The research was based on a descriptive qualitative approach involving open-ended interviews with a purposive sample of 45 haematology patients living in Queensland.


The findings indicate that the use of technology for patient consultations is still in its infancy, involving few haematologists and limited to landline and mobile telephone, texting and Skype. These strategies are described as being used for follow-up and review rather than active treatment.


The strategies are not replacing face-to-face contact between the haematologist and patient, but rather extending the length of time between such contacts. Whilst patients have expressed enthusiasm for technology-assisted patient consultations, there are still obstacles to overcome as many who would like access to such a service delivery do not presently have these options available.


Chronic Myeloid Leukaemia Acute Promyelocytic Leukaemia Acute Myeloid Leukaemia Purposive Sample Mobile Telephone 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.



The author would like to thank Mr Bill Petch, CEO, the Leukaemia Foundation of Queensland (LFQ), Mrs Barbara Hartigan, Director of LFQ Support Services, Ms Maryanne Skarparis, Support Services Co-ordinator LFQ, Ms Kathryn Huntley, Support Services Co-ordinator LFQ and Ms Nicole Rawson for their contributions to the study. The study was funded by the LFQ.

Conflict of interest

The research was conducted as independent university research at Griffith University under full ethical clearance. The funding, which in part provided the Senior Research Fellowship for the author, was provided by the LFQ. The author has no conflict of interest in relation to telehealth or technology-assisted patient consultations.


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Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  1. 1.Centre for Community Science, Population and Social Health ProgramGriffith Health Institute, LO5, Level 1, Logan Campus, Griffith UniversityMeadowbrookAustralia
  2. 2.KenmoreAustralia

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