Beyond Learning Outcomes: Impact of Organizational Flexibility on Strategic Performance Measures of Commercial E-Learning Providers

  • Srikanta AcharyaEmail author
Original Research


The success of e-learning courses is normally measured in terms of the learning outcomes delivered, but when it comes to the success of the organizations that are in the business of delivering commercial e-learning courses, delivering learning outcomes only does not suffice. Commercial e-learning providers, to remain successful, have to meet the main expectations of the learners hidden behind the successful completion of the e-learning courses. The main expectation for a learner could mean obtaining a skill certification leading to a better paying job or a successful attempt at securing a place in a reputed university which uses tough entrance examinations in the admission process. This study based on an ‘Action Research’ conducted on two commercial e-learning providers belonging to the non-formal education domain in India and conducted over a period of 3 years concludes that organizational flexibility plays a very important role on the strategic performance indicators of commercial e-learning providers.


Continuity and change E-learning Organizational flexibility Responsiveness Stakeholder expectations Strategic performance management 


Compliance with ethical standards

Conflict of interest

The author confirms that there is no conflict of interest with any individual or organization with respect to this research paper. The author also confirms that he has received appropriate approvals from the participating organizations and that the participating organizations were not disadvantaged and their data have been anonymised. The names of the organizations and descriptions about them have been withheld to protect their confidentiality.


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Copyright information

© Global Institute of Flexible Systems Management 2018

Authors and Affiliations

  1. 1.Ecollabs Infomix Pvt. Ltd.JSSATE-STEPNoidaIndia

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