Business & Information Systems Engineering

, Volume 61, Issue 4, pp 535–544 | Cite as

AI-Based Digital Assistants

Opportunities, Threats, and Research Perspectives
  • Alexander Maedche
  • Christine LegnerEmail author
  • Alexander Benlian
  • Benedikt Berger
  • Henner Gimpel
  • Thomas Hess
  • Oliver Hinz
  • Stefan Morana
  • Matthias Söllner


Artificial intelligence (AI) is becoming omnipresent; it permeates our work and private lives in many areas. A key area of application is AI-based digital assistants, which are now becoming available in large numbers and a wide variety of usage scenarios. Research into AI-based digital assistants has a long history, dating back to Joseph Weizenbaum’s well-known ELIZA in 1966. In parallel, global technology companies such as Microsoft, IBM, Google, and Amazon have been working intensively for decades on advancing AI-based digital assistants and have recently made them suitable for the mass market. Empowered by recent advances in AI, these assistants are becoming part of our daily lives. We are observing the ever-growing usage of various digital assistants, for instance, voice-based assistants such as Amazon Alexa, or text-based assistants (chatbots), such as those embedded in Facebook Messenger. It is foreseen that AI-based digital assistants will become a key element in...


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Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2019

Authors and Affiliations

  • Alexander Maedche
    • 1
  • Christine Legner
    • 2
    Email author
  • Alexander Benlian
    • 3
  • Benedikt Berger
    • 4
  • Henner Gimpel
    • 5
    • 6
  • Thomas Hess
    • 4
  • Oliver Hinz
    • 7
  • Stefan Morana
    • 1
  • Matthias Söllner
    • 8
    • 9
  1. 1.Karlsruhe Institute of TechnologyKarlsruheGermany
  2. 2.HEC - University of LausanneLausanneSwitzerland
  3. 3.Technische Universität DarmstadtDarmstadtGermany
  4. 4.Ludwig-Maximilians-Universität MünchenMunichGermany
  5. 5.University of AugsburgAugsburgGermany
  6. 6.Fraunhofer FITAugsburgGermany
  7. 7.Goethe University FrankfurtFrankfurt am MainGermany
  8. 8.University of KasselKasselGermany
  9. 9.University of St. GallenSt. GallenSwitzerland

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