Business & Information Systems Engineering

, Volume 61, Issue 1, pp 123–131 | Cite as

The Impact of Digitalization on the IT Department

  • Nils UrbachEmail author
  • Frederik Ahlemann
  • Tilo Böhmann
  • Paul Drews
  • Walter Brenner
  • Florian Schaudel
  • Reinhard Schütte


In the digital age, innovative technologies such as social media, mobile computing, data analytics, cloud computing, internet of things (SMACIT), and more recently blockchain, artificial intelligence, and virtual reality significantly influence work processes, products, services, and business models. They connect individuals, organizations, machines, and other ‘things’ in new ways, and they enable novel working, collaboration, and automation models (Urbach and Röglinger 2018). The intensity as well as the speed of the resulting change are remarkable. Most of these digital technologies are not revolutionary on their own, but develop their innovative strength through increased efficiency, significantly better network possibilities, as well as their widespread dissemination and use. By combining the transformational power of these technologies, their business impact is even greater (Urbach and Ahlemann 2018). For companies, this development often poses a significant...


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Copyright information

© Springer Fachmedien Wiesbaden GmbH, ein Teil von Springer Nature 2018

Authors and Affiliations

  • Nils Urbach
    • 1
    Email author
  • Frederik Ahlemann
    • 2
  • Tilo Böhmann
    • 3
  • Paul Drews
    • 4
  • Walter Brenner
    • 5
  • Florian Schaudel
    • 6
  • Reinhard Schütte
    • 2
  1. 1.Project Group BISE of Fraunhofer FITUniversity of BayreuthBayreuthGermany
  2. 2.University of Duisburg-EssenEssenGermany
  3. 3.University of HamburgHamburgGermany
  4. 4.Leuphana University of LüneburgLüneburgGermany
  5. 5.University of St. GallenSt. GallenSwitzerland
  6. 6.McKinsey & CompanyFrankfurtGermany

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