Call for Papers, Issue 3/2020
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Intelligent systems have become ubiquitous in modern life and increasingly shift the performance of tasks away from humans (Davenport and Kirby 2016). Although this development has many advantages, the interplay between intelligent systems and humans remains a societal and technological challenge. On the one hand, taking humans out of the loop may lead to “mindless” ways of working and cause a range of errors due to unforeseen task complexities. On the other hand, human capabilities cannot always cope with intelligent systems’ functionalities (Brynjolfsson and McAfee 2016). In sum, intelligent systems have increased their capabilities and functionalities with a rapid pace and thereby widened the gap to the humans’ (cognitive) capabilities to comprehend and utilize these systems.
One way to support humans in the usage of intelligent systems is providing user assistance that can be instantiated in many different forms such as decision aids, recommendation agents, virtual...
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