Business & Information Systems Engineering

, Volume 59, Issue 4, pp 277–291 | Cite as

Design Blueprint for Stress-Sensitive Adaptive Enterprise Systems

  • Marc T. P. Adam
  • Henner Gimpel
  • Alexander Maedche
  • René Riedl
Research Notes

Abstract

Stress is a major problem in the human society, impairing the well-being, health, performance, and productivity of many people worldwide. Most notably, people increasingly experience stress during human-computer interactions because of the ubiquity of and permanent connection to information and communication technologies. This phenomenon is referred to as technostress. Enterprise systems, designed to improve the productivity of organizations, frequently contribute to this technostress and thereby counteract their objective. Based on theoretical foundations and input from exploratory interviews and focus group discussions, the paper presents a design blueprint for stress-sensitive adaptive enterprise systems (SSAESes). A major characteristic of SSAESes is that bio-signals (e.g., heart rate or skin conductance) are integrated as real-time stress measures, with the goal that systems automatically adapt to the users’ stress levels, thereby improving human-computer interactions. Various design interventions on the individual, technological, and organizational levels promise to directly affect stressors or moderate the impact of stressors on important negative effects (e.g., health or performance). However, designing and deploying SSAESes pose significant challenges with respect to technical feasibility, social and ethical acceptability, as well as adoption and use. Considering these challenges, the paper proposes a 4-stage step-by-step implementation approach. With this Research Note on technostress in organizations, the authors seek to stimulate the discussion about a timely and important phenomenon, particularly from a design science research perspective.

Keywords

Adaptive automation Affective computing Enterprise systems Biofeedback NeuroIS Stress Technostress Design science research 

Supplementary material

12599_2016_451_MOESM1_ESM.pdf (163 kb)
Supplementary material 1 (PDF 163 kb)

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Copyright information

© Springer Fachmedien Wiesbaden 2016

Authors and Affiliations

  • Marc T. P. Adam
    • 1
  • Henner Gimpel
    • 2
    • 3
  • Alexander Maedche
    • 4
  • René Riedl
    • 5
    • 6
  1. 1.The University of NewcastleCallaghanAustralia
  2. 2.University of AugsburgAugsburgGermany
  3. 3.Project Group Business & Information Systems EngineeringFraunhofer Institute for Applied Information Technology FITSankt AugustinGermany
  4. 4.Institute of Information Systems and Marketing (IISM) and Karlsruhe Service Research Institute (KSRI)Karlsruhe Institute of Technology (KIT)KarlsruheGermany
  5. 5.University of Applied Sciences Upper AustriaSteyrAustria
  6. 6.University of LinzLinzAustria

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